SERVICE SENIOR TECHNICIAN
About this role
Job Responsibilities & Tasks Duties include but are not limited to Conduct service visits to customers, who have service contract with NAPCO, that include batteries, urinal cartridges, air freshener cans, glue boards and UV tubes for flycatchers. Train the current Customers during the Maintenance CC. Track competitors’ products availability in our Customers dispensers, dosing units and warehouses. Prepare samples, arrange the sample room, and maintain the demo box. Repair all our dispensers, dosing units. Responsible for cleaning NAPCO dispensers at site. Responsible for availing the usage guides and the accessories needed for HS project in all customers premises. Full responsibility for daily report that include CC visits and customer needs. Prepare the Call cycle report by items by dispenser to the Sales development and his team leader.
Company at a glance
As division of Napco National, we have been packaging manufacturers for over 65 years now. we’ve grown to produce over 440,000 MT of plastics, paper & foil laminates packaging, fillers & compounds, unit cartons, solvents & inks, from 17 manufacturing sites in 5 countries. With a strong set of values, our team of over 3,000 employees, work with passion & dedication, to improve our customers’ experience & the world around us.
Driven by an entrepreneurial pioneering spirit, our products today reach customers in over 90 countries across the Middle East, Africa, Europe & the UK & Americas, through our wide network of sales & logistics hubs spread across continents.
Our vision motivates us to become global industry leaders & exponentially drives our growth. With expert manufacturing know-how, operational excellence & advanced technology capabilities, we grew our diversified product portfolio to serve multiple sectors in the B2C finished goods & B2B raw materials, films & packaging for the region’s greatest brands & loyal consumers.
With a “customers-first” approach, we work together with our customers to deliver value- driven packaging solutions. We continuously pursue technological breakthroughs & keep innovation at the forefront of our product lifecycle with the continuous support of our research & development center (PACT).
Our commitment to quality & security help us set high standards & deliver products that meet the qualifications of our International certifications. We are committed to reduce our environmental negative impacts & aim to partner across the value chain for a circular economy, bio-based components, responsible sourcing & sustainable products development. By believing in a sustainable future, we take steps to preserve the wellbeing of our employees & communities at large.
Being part of the solution to global sustainability challenges will secure the long-term success of our employees, customers & business.
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