About this role
Job Title:
Senior AssociateWork Type:
PermanentLocation:
DLF Downtown, Sector 25A Phase 3, Block 4It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
Essential capabilities
Good written and verbal communication skills
Provide operational support for retail banking processes including account servicing, payments, customer requests, documentation and exception handling.
Resolve business queries accurately within TAT while following process, risk and compliance requirements.
Ensure transaction quality, case notes and hand-offs are complete for a seamless customer and colleague experience.
Understanding of retail banking operations and customer servicing
Attention to detail with strong process adherence
Quick learner; able to work across multiple systems
Problem-solving and ownership mindset
Ability to manage priorities, SLA commitments and customer urgency
Experience
Minimum 2 years' work experience in the BFSI domain
Experience in retail banking operations, customer service or back-office processing preferred
Working knowledge of banking controls, compliance requirements would be an added advantage.
Key Accountabilities
Support retail banking operations, including:
Process account servicing, payments/transactions, documentation and customer request activities accurately.
Validate customer and account information against SOP, and compliance requirements.
Monitor queues/inboxes and meet agreed SLA/TAT and quality standards.
Resolve routine queries; escalate exceptions, complaints and risk events.
Collaborate with team members and support teams for first-time-right outcomes.
Well Versed with Advance Excel
A diverse and inclusive workplace works better for everyone:
Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
More focus on you:
We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities
Join NAB India:
This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities
To know more about us please click here
To know more about NAB Global Innovation Centres please click here
We’re on LinkedIn: NAB Innovation Centre India
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