Data Entry Specialist - Foreclosure

This is a full-time position - in office. Our office is located in the Cool Springs area. 

Summary/Objective

Accurate and timely entry of data in the firm’s case management system; Correspond with debtors and firm clients through telephone and written communication; Respond to client inquiries and provide counseling to clients regarding setup of foreclosure, eviction and bankruptcy referrals; Access client websites to request documents, upload documents and update the client’s website with accurate information regarding status of case setup of foreclosure, eviction and bankruptcy referrals.

Essential Functions

•     Answer debtor inquiries via telephone or email and respond in a timely, accurate and professional manner.
•     Provide timely and accurate responses to client inquiries.
•     Ensure all required information is properly entered into the firm’s case management system and client websites in a timely and efficient manner.
•     Identify and request from the client any missing documents and/or data needed for the referral intake process.
•     Follow-up timely on previous missing document or data requests that are needed for the referral intake process.
•     Performs all other duties as requested.