Sales Supervisor (Eye care/Healthcare)

• Able to maintain good business relationships with customers and gather business intelligence.
  
• Understand customer profiles and classifications in the designated area to develop a daily call planning routine, including:
   Journey Planning
   Selling Objective Setting
   Persuasive Selling Skills (PSS) presentation preparation
   Sales Equipment Preparation
  
• Master the Sales Force.com (SFDC) tool to manage selling objectives, B+L inventory, and sell-through status reports for territory outlets.
  
• Execute Sales and Marketing quarterly promotional objectives using PSS presentations.
  
•  Secure or maintain merchandising space to promote B+L products with Sales
  
• & Marketing POSMs in territory outlets.
  
• Maintain or increase customer share of spend for B+L products in line with B+L throughput trends in territory outlets.
  
• Understand customer needs and provide appropriate solutions and support.
  
• Conduct product detailing to ECPs and customers.
  
• Provide accurate monthly and quarterly sales forecasts.
  
• Understand B+L sales, customer service, supply chain, and credit terms administrative processes to provide operational support to customers, including:
   Sales ordering through the Customer Service Department
   B+L product exchanges and returns
   Consumer complaints and product returns
   Credit terms and sales collection
  
• Promptly report all adverse events or product complaints related to B+L products to GSV-AP and the local complaint administrator.
  
• Perform other ad-hoc tasks as assigned.
  

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Science, or a related field.
  
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
  
• Fluent in spoken and written English, Bahasa Malaysia, and Chinese.
  
• Minimum 5 years of experience in sales, key account management, or customer-facing roles, preferably within the healthcare or FMCG sector.
  
• Hands-on experience in sales management with a proven track record of achieving sales targets and growing account revenue.
  
• Experience managing key accounts or strategic customers is preferred.
  
• Experience working with distributors, retailers, or optical outlets is desirable.
  
• Knowledge of the vision care industry is an advantage.
  
• Familiarity with CRM systems (e.g. Salesforce) is an advantage.
  
• Strong communication and interpersonal skills to build and maintain effective customer relationships.
  
• Ability to plan and execute sales strategies tailored to key accounts.
  
• Good analytical and problem-solving skills with strong attention to detail
  
• Willingness to travel within the assigned territory as required