Key Account Executive (Logistics Project PIC)
About this role
Serve as the main point of contact for the key accounts ,ensuring high-quality service and timely responses to all enquiries.
Manage customer's shipments, coordinate closely with internal teams, and provide effective logistics solutions.
Handle customer's complaints and resolve issues in a professional and timely manner.
Build and maintain strong relationships with customers and business partners to ensure continuous business support and service excellence.
Monitor and track key performance indicators (KPIs) to ensure service levels are met or exceeded.
Identify opportunities to improve customer satisfaction and enhance service delivery.
Prepare reports and updates for management on account performance and service issues.
Ensure compliance with company policies, procedures, and service standards.
Requirements
Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field.
Executive level: Minimum 2-3 years of relevant experience in customer service/logistics.
Senior Executive level: Minimum 4-6 years of experience, preferably managing key or corporate accounts.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple priorities.
Problem-solving mindset with attention to details.
Proficient in Microsoft Office and communication tools.
Preferred Skills:
Experience in logistics/freight forwarding industry.
* Ability to manage high-value or VIP accounts, example like Solar, Construction, Oil & Gas project etc
Benefits
Company at a glance
About Us
MVC Resources is a fast growing Regional HR Service provider specializing in enabling talent and skills gap for executives and organisation. Since inception, MVC is instrumental in helping organisation to further grow their business from local, regional and global. Throughout the years, we have partnered with various organizations from start-ups, SMEs and MNCs in enabling talents, technologies and skills to grow. Our customers range across different industries and disciplines.
Founded2020
Team Size11-50 employees
WorkspaceOn-site
IndustryHuman Resources
Location
Klang City, Selangor, Malaysia
Websitemvc-resources.com
LinkedInLinkedIn
Top Benefits
- Birthday Leave
- Medical Coverage
- Insurance Coverage
- Panel Clinic
- Baby Contribution
- Wedding Contribution
- Condolence Offering
- Company Parking
- Dental Benefit
- Optical Benefit
- Fun Clubs
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