Volunteer Engagement Coordinator

The Volunteer Engagement Coordinator works to onboard and establish short-term, group and individual volunteers. This role works to establish and maintain volunteers in programs and initiatives within the Red Deer programs. The Volunteer Engagement Coordinator will work closely with program leaders and staff to maintain a full complement of volunteers.

The Volunteer Engagement Coordinator will be responsible for all Red Deer volunteers including short-term, group and individual volunteers. The position coordinates with churches, businesses, schools, families, etc. to recruit, train, onboard and retain volunteers in roles that support programs and services at the Red Deer space. This position will also assist program staff with various duties during special events or seasonal activities. The Volunteer Engagement team is designed to implement, support and facilitate volunteers on behalf of the program areas in supporting the mission and goals of The Mustard Seed.

Employment Type: Fixed Term Contract (September 2026-September 2027)
Schedule: Monday to Friday, 8:00AM to 4:00PM
Reporting to: Community and Volunteer Engagement Manager
City: Red Deer
Number of Positions to Fill:  1
RFR #: 2220

DUTIES AND RESPONSIBILITIES:

• Overseeing the (recruitment) intake of volunteers including telephone interviews, background screening, training, and placement
• Responding to volunteer inquiries via email and phone
• Maintain the organizational culture of volunteer appreciation and engagement on all levels and throughout all departments of The Mustard Seed
• Host and oversee the volunteer experiences as well as community and Mustard Seed sponsored events on evenings and weekends as they arise
• Oversee volunteer protocol and relations and collaborate with Program staff to ensure a positive volunteer experience across all programming
• Liaise with program staff to create opportunities and streamline existing volunteer workflows
• Oversee court ordered community service and mandatory student volunteer opportunities; completing mandatory volunteer hour paperwork as required
• Assist program staff on an as needed basis
• Guide and support staff in their supervision, evaluation and recognition of volunteers
• Maintain systems and procedures for volunteer recruitment, appreciation, development, training and retention
• Daily maintenance of the volunteer database; produce and post monthly volunteer schedule, reporting on program stats; regular reassessment of volunteer policies; other administrative duties as assigned
• Consistent improvement of volunteer processes including recruitment, engagement and retention
• Abide by all Health and Safety protocols and procedures (ex. incident reports, near misses), and mandatory training courses (NVCI, safeTalk, First Aid)
• Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

• A passion to be part of ending homelessness in Alberta
• University Degree or equivalent work experience in a relevant field would be an asset (i.e. Human Resources, Administration, Volunteer Management, Customer Service, etc.)
• Strong competency with computers, data management systems and experience in Microsoft Outlook and other Microsoft Office programs
• Previous experience working with volunteers is a benefit
• Food Preparation experience is an asset
• Enjoy working in a fast-paced role that involves multi-tasking and managing a diverse workload
• Self-motivated and able to work independently and with multiple teams
• Excellent problem-solving and customer service skills
• Strong skill in written and verbal communication
• Excellent administration, time management and organizational skills
• Previous experience working with a marginalized population, particularly the homeless considered an asset
• Access to own vehicle and clear driver abstract for TMS driving permissions, in addition to $2,000,000 in liability insurance

WORKING CONDITIONS

• This role will have significant people interaction, both with staff and volunteers, but will also involve considerable administrative work
• Moderate physical effort; will occasionally work in Kitchen, as well as setting up volunteer booths, and supporting at events
• Moderate mental effort including ability to network with external organizers
• Navigating interactions with challenging clients who may exhibit unpredictable behavior, including swearing, anger, and the possibility of becoming aggressive
• Access to a reliable vehicle for occasional offsite meetings and events
• Driver’s Abstract, Vulnerable Sector Check, and Employment Security Check is required
• As The Mustard Seed is a Christian ministry, we require all employees to sign an agreement indicating that they will respect and not detract from our Statement of Faith

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

This position requires the use of a company vehicle, and/or personal vehicle for company use. The candidate must have a valid driver’s licence, maintain $2M Vehicle Liability Insurance on the personal vehicle being used, and will need to consent to a driver’s abstract request.

COMPENSATION & BENEFITS

• The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
• All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our Careers page to see more job opportunities.