Role: AI Digital Key Account Manager - Healthcare & Hospital Operations

Location: Hyderabad
Experience: 4-6Years
Employment Type: Full-Time
Work Mode: Onsite

About the Role

We are looking for a high-impact Key Account Manager who can independently manage strategic hospital and healthcare clients, drive business operations, and deliver measurable growth across digital and performance marketing channels.

The ideal candidate should combine hospital client management, business operations, Google Ads, Meta Ads, analytics, and team coordination. This role requires strong ownership of client relationships, operational delivery, revenue performance, campaign outcomes, and overall account growth.

Key Responsibilities

1. Hospital Client & Key Account Management

• Own relationships with key hospital chains, healthcare groups, clinics, and healthcare stakeholders.
  

• Act as the primary SPOC for assigned hospital accounts.
  

• Understand hospital business objectives, patient acquisition requirements, and operational challenges.
  

• Conduct regular client reviews, presentations, business updates, and performance discussions.
  

• Manage escalations and ensure timely resolution of client concerns.
  

• Identify opportunities for account expansion, cross-selling, and revenue growth.
  

2. Business Operations & Account Ownership

• Take end-to-end ownership of day-to-day operations for assigned hospital accounts.
  

• Coordinate with internal teams including Performance Marketing, Patient Support, Operations, Creative, Technology, and Data teams.
  

• Monitor operational KPIs, productivity, lead flow, conversions, revenue, and service quality.
  

• Build and maintain SOPs, workflows, dashboards, and reporting mechanisms.
  

• Identify operational gaps and implement corrective actions.
  

• Ensure deliverables, SLAs, timelines, and business targets are consistently achieved.
  

3. Google Ads & Meta Ads

• Develop, execute, and optimize Google Ads and Meta Ads campaigns for hospital and healthcare clients.
  

• Manage campaign setup, targeting, budgets, creatives, audiences, A/B testing, optimization, and scaling.
  

• Monitor ROAS, CAC, CPL, CTR, CVR, conversions, revenue, and patient acquisition costs.
  

• Analyze campaign performance and recommend budget allocation based on ROI.
  

• Work closely with creative and content teams to improve ad performance.
  

• Identify opportunities for automation and AI-led campaign optimization.
  

4. Healthcare & Patient Acquisition

• Develop strategies for patient acquisition, consultations, diagnostics, health packages, and hospital services.
  

• Understand healthcare customer journeys and conversion funnels.
  

• Monitor lead-to-appointment and appointment-to-conversion performance.
  

• Work with hospital teams to improve lead quality, follow-ups, conversion rates, and patient experience.
  

• Track competitor activity and market trends to identify growth opportunities.
  

5. Analytics & Business Reporting

• Prepare daily, weekly, and monthly business performance reports.
  

• Build and manage dashboards covering account, campaign, operational, and revenue metrics.
  

• Analyze data to identify trends, bottlenecks, and growth opportunities.
  

• Present actionable insights to hospital clients and leadership.
  

• Establish leading and lagging KPIs for each account.
  

6. Team & Stakeholder Management

• Coordinate and manage cross-functional teams supporting hospital accounts.
  

• Set clear KPIs, priorities, and accountability across teams.
  

• Conduct regular performance reviews and operational check-ins.
  

• Ensure teams are aligned with client requirements and business objectives.
  

• Manage external vendors, partners, and hospital stakeholders when required.
  

7. Growth & Strategic Account Development

• Develop account-level growth strategies and business plans.
  

• Identify opportunities to increase revenue, patient acquisition, and campaign efficiency.
  

• Support proposals, presentations, business reviews, and new client opportunities.
  

• Drive continuous improvement in account profitability, customer experience, and operational efficiency.
  

Requirements

Required Skills

• Hospital / Healthcare Key Account Management
  

• Business Operations & Client Management
  

• Google Ads – hands-on expertise
  

• Meta Ads – hands-on expertise
  

• Healthcare / HealthTech / Hospital ecosystem knowledge
  

• Performance marketing and conversion optimization
  

• Budget and ROI management
  

• Data analytics and dashboard reporting
  

• Patient acquisition and lead funnel management
  

• Team and stakeholder management
  

• Client presentations and negotiations
  

• Problem-solving and escalation management
  

• AI tools and marketing automation
  

• Strong Excel / reporting skills
  

Key KPIs

• Hospital account revenue and growth
  

• Client retention and satisfaction
  

• Patient lead-to-conversion rate
  

• Campaign ROAS and ROI
  

• CPL / CAC optimization
  

• Google & Meta campaign performance
  

• Lead quality and appointment conversions
  

• Operational SLA adherence
  

• Account profitability
  

• Client escalations and resolution TAT
  

• Cross-sell / upsell opportunities