Tour Guide- Radio City
About this role
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
A Tour Guide will create the positive impression of our buildings, our events, our operation and the overall “Madison Square Garden Experience.” They will conduct a 60-minute behind-the-scenes walking tour of Radio City with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.
What will you do?
- Conduct daily public tours of Radio City Music Hall in an orderly and safe fashion.
- Memorize a 20-25 page script and present in a clear, concise, informative and entertaining manner
- Memorize multiple tour routes and become familiar with all front of house and back of house areas of the venues
- Assist fellow Tour Guides with large groups from time to time.
- Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, props and technology during tours.
- Ability to interact and work cordially alongside other departments.
- Must keep abreast of all company and team news, as well as coming events.
- Participate in special projects and performs other duties as assigned.
- Must conduct a minimum of 3-4 tours per day.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- Experience in a tour-related or entertainment industry desired.
- Strong public speaking and communication skills required with a focus on customer service.
- Recommended background would include, but not limited to, previous employment as a Tour Guide or experience in the theater, performing arts, or communications.
- Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.
- Ability to adapt to requests and changes to the tour script, route and assignment on short notice.
- Good organizational skills to check in groups and collect tickets as necessary.
Special Requirements
- General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required. Must be able to traverse steps, walk and stand long periods of time.
- Proficiency in a second language is not required, but nice to have.
- Must be available 4 days a week including Sundays and holidays as needed.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Company at a glance
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com.
Top Benefits
- Upskilling Tools And Resources
- Career Development Resources
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