Seasonal Tour Guide
About this role
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who Are We Hiring?
A Seasonal Tour Guide is often the first, and possibly only, contact that visitors from around the world will have with our building. The time spent with a Tour Guide will create the positive impression of our building, our events, our operation and the overall “Radio City Experience.” They will conduct a 60-minute behind-the-scenes walking tour of the building with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.
What Will You Do?
- Conduct daily public tours of Radio City Music Hall in an orderly and safe manner.
- Memorize a 20–25-page script and present it in a clear, concise, informative, and entertaining way.
- Conduct a minimum of 3–4 tours per day.
- Memorize multiple tour routes and become familiar with all front-of-house and back-of-house areas of the venue.
- Assist fellow Tour Guides and Seasonal Tour Guides with large groups as needed.
- Secure, return, and properly use equipment such as radios, keys, uniforms, lockers, props, and technology during tours.
- Interact and work collaboratively with other departments.
- Stay informed of company and team news, as well as upcoming events.
- Participate in special projects and perform other duties as assigned.
- Provide exceptional experiences for guests, partners, and team members by adhering to appearance and presentation guidelines while on-site.
Qualifications:
- Experience in a tour-related or entertainment industry preferred.
- Strong public speaking and communication skills required, with a focus on customer service.
- Preferred backgrounds include, but are not limited to, previous employment as a Tour Guide or experience in theater, performing arts, or communications.
- Excellent memorization and time management skills, with the ability to deliver presentations with energy and enthusiasm.
- Ability to adapt to changes in tour scripts, routes, and assignments on short notice.
- Strong organizational skills, including the ability to check in groups and collect tickets as needed.
Special Requirements of the Job:
- This is a seasonal position scheduled for the duration of the Radio City Christmas Spectacular. Opportunities to transition into a regular part-time role may be available based on business needs and performance.
- Must be able to work in an environment with loud noises and constantly changing visuals.
- Must be able to lift up to 25 pounds and perform physical activities including standing for extended periods, walking long distances, bending, climbing stairs, and remaining in constant motion.
- Proficiency in a second language is a plus but not required.
- Must be available to work four days per week, including Sundays and holidays as needed.
- This is a seasonal role; opportunities for longer-term part-time employment may be available upon conclusion of the season.
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Company at a glance
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com.
Top Benefits
- Upskilling Tools And Resources
- Career Development Resources
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