Sales Operations Specialist - Direct Sales
About this role
Your Purpose
Join the MSC Cruises Excellence Hub in Valencia as a Sales Operations Specialist and support the transformation, standardization, and continuous improvement of Direct Sales operations across our international markets.
The role will support the design, coordination, and execution of operational initiatives and projects that contribute to the growth and consolidation of the Valencia Direct Sales Hub as a Center of Excellence. Acting as a key liaison between markets and central functions, you will help drive alignment, facilitate communication, monitor project progress, and ensure the timely delivery of key activities and objectives.
You will be responsible for preparing business insights, reports, presentations, and project documentation, while supporting stakeholders with data-driven recommendations and operational best practices. This role offers a unique opportunity to contribute to a fast-evolving international environment focused on operational excellence, collaboration, and continuous improvement.
Your Impact
- Support the execution and continuous development of initiatives contributing to the growth and consolidation of the Valencia Direct Sales Hub across markets.
- Coordinate project activities and cross-functional workstreams, ensuring alignment, timely execution, and effective stakeholder collaboration.
- Monitor project milestones, deliverables, and action plans, proactively tracking progress and supporting issue resolution.
- Facilitate communication and alignment among internal stakeholders involved in hub development and operational improvement initiatives.
- Identify process improvement opportunities and contribute to the definition of business requirements to support future enhancements and scalability.
- Prepare executive presentations, reports, and business materials to support strategic initiatives, governance meetings, and leadership reviews.
- Consolidate information from multiple sources and transform it into clear, actionable insights and high-quality business communications.
- Support project governance activities by tracking key actions, progress updates, and stakeholder communications.
- Maintain accurate documentation and reporting to ensure transparency and alignment across ongoing initiatives.
- Conduct market research and benchmarking activities to identify best practices, trends, and opportunities supporting Direct Sales growth.
- Gather and analyze information from internal and external stakeholders to support the evaluation of new initiatives and business opportunities.
- Contribute to business cases, recommendations, and commercial proposals that support operational excellence and the continued evolution of the Valencia Direct Sales Hub.
Your Journey so far
- 3-4 yars of experience in sales operations support, teleselling experience is a plus.
- Proven experience in working with sales CRM - Salesforce and Confluence experience is highly appreciate.
- Strong organizational and coordination skills.
- Excellent Excel and PowerPoint and presentation building capabilities.
- Strong attention to detail and ability to structure information clearly.
- Ability to manage multiple initiatives simultaneously while maintaining strong follow-up discipline.
- Proactive mindset and strong execution focus.
- Ability to work effectively with multiple stakeholders in an international environment and coordinate cross-functional activities and ensure progress against agreed timelines.
Your Essentials
- Fluency in English required, additional languages are a plus
- Full right to work in Spain
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Company at a glance
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with ten new vessels due to be launched by 2033.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 250 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
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