Junior CRM Analyst

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

In line with the development of MSC Cruises business in Brazil, the Junior CRM Analyst will support the execution of CRM strategies focused on customer acquisition, engagement, and retention.

The ideal candidate will be a process-oriented professional with high attention to detail, ensuring the seamless deployment of email marketing campaigns. You will act as a key link between local commercial needs and global guidelines provided by our headquarters.

Your Impact

• Campaign Execution: Deploy and monitor email marketing campaigns, ensuring alignment with the global promotional calendar.
• Content Adaptation: Translate and adapt global communication assets into Portuguese, ensuring the brand’s tone of voice and local market relevance.
• Quality Asszurance (QA): Perform rigorous validation of all communications, including layout, copy, and functionality, to maintain a "zero-error" standard before deployment.
• Reporting and Data Extraction: Extract performance metrics (e.g., open rates, CTR, conversion) and organize monthly reports to support the marketing team’s decision-making.
• International Interface: Participate in tactical meetings with the global CRM team to align on upcoming priorities and ensure technical feasibility for the Brazilian market.
• Process Documentation: Keep a structured record of all executed campaigns, assets, and segmentation logic for internal auditing and continuity.

Your Journey so far

• Bachelor’s degree in marketing, Business Administration, Data Analytics, or related fields
• Knowledge in Microsoft Office (especially Excel for list management) and familiarity with digital marketing metrics.
• Familiarity with CRM platforms (e.g., Salesforce, Adobe Journey Optimizer, HubSpot, or similar)
• Fluent in Portuguese and Advanced of English (written and spoken)

Your Essentials

• Strong analytical skills and attention to detail
• Ability to manage multiple tasks and meet deadlines

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.