Explora Experience Centre Ambassador
About this role
Where passion meets opportunity
Discover your journey into the extraordinary.
Your Purpose
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group’s hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.
This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.
Your Impact
- Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels.
• Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat.
• Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.
• Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.
• Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.
Your Journey so far
- A genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu,but you know it is in Peru!
• Enthusiastic with the ability to follow tasks through to completion.
• Thrives in a “start-up” environment where change is the only constant.
• Hospitality mindset – understands the diligence and communication skills.
• Needed to deal with luxury, international travelers.
• Fluent in oral and written English and any other language is a plus.
• Confident speaking on the phone/video calls, representing the brand excellent listening and problem-solving skills.
• Culturally sensitive to clients from different countries.
• Comfortable using IT systems daily (knowledge of Versonix Seaware and Sales Force an advantage).
Your Essentials
- Matric (Grade 12).
• Minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality.
• Bilingual (English & German),
• Willing to work full time on shifting schedules, including weekends to support.
• Global markets and time-zones, flexible working schedule in shifts.
At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
Company at a glance
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with ten new vessels due to be launched by 2033.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 250 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
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