Destinations Experience Manager
About this role
Your Purpose
To drive the onboard planning and execution of destination excursions and assure that Guests' expectations are exceeded throughout the delivery of the respective services.
Your Impact
- Drive the Destinations Team in the delivery of high standards of service with regards to bookings and disembarkation arrangements.
- Motivate and coach the Destinations Team to provide highest service rendering throughout the voyages.
- Provide guests with ports and destinations experience information.
- Ensure the implementation of Standard Procedure Manual with regards to destination excursions activities.
- Handle guest complaints and queries.
- Manage, train, and develop the Destinations Team.
- Collaborate with the shoreside Destinations Team to enhance the provided support and services.
Your Journey So Far
- A minimum of 4-year’s experience in the position with diverse luxury Hospitality and/ or luxury Cruise lines.
- Previous experience in Start Ups/Pre-openings is an advantage.
- Current and accurate knowledge of history, culture, geography and excursions operations of ports of call.
- Experience in complaints management and selling techniques.
- Excellent communication and team management skills.
- Computer literacy and ability to operate office equipment. Basic Windows based programs knowledge.
- Proficient in English. Any additional language, particularly European languages, is considered an advantage.
Your Essentials
Our commitment
At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
Company at a glance
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East.
The MSC Cruises fleet consists of 23 modern ships with ten new vessels due to be launched by 2033.
The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 250 destinations and welcoming more than 180 different nationalities on board.
MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
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