Client Relationship Manager

Melbourne | Full Time | Hybrid Working

Are you an experienced relationship manager who enjoys building trusted client partnerships and delivering exceptional service?

At MUFG Pension & Market Services, we're looking for a Client Relationship Manager to join our Melbourne team. This is an exciting opportunity to manage a portfolio of corporate clients, becoming their trusted advisor while ensuring the successful delivery of our market-leading services.

Working closely with internal stakeholders across the business, you'll play a key role in strengthening client relationships, identifying growth opportunities and ensuring an outstanding client experience from onboarding through to major corporate events.

As a Client Relationship Manager, you will be responsible for developing and maintaining strong, long-term relationships with a portfolio of clients. You'll anticipate client needs, provide strategic guidance, coordinate service delivery and ensure every client receives an exceptional level of service.

This role offers a broad mix of relationship management, project coordination and commercial responsibility, making it ideal for someone who enjoys working closely with clients while collaborating across multiple business teams.

You'll be responsible for:

• Managing and growing relationships with an assigned portfolio of corporate clients.
• Acting as the primary point of contact for client enquiries and strategic discussions.
• Understanding client objectives and delivering solutions that exceed expectations.
• Coordinating major client projects, including Annual General Meetings and corporate actions.
• Managing service delivery to agreed service levels while working closely with internal operational teams.
• Preparing client reporting, monitoring service performance and resolving issues promptly.
• Managing fee discussions, invoicing and debt collection activities.
• Identifying opportunities to expand existing client relationships through additional products and services.
• Building strong internal partnerships to ensure seamless delivery across the business.
• Ensuring services are delivered in accordance with regulatory requirements and contractual obligations.

To be successful, you'll bring:

• Demonstrated experience managing client relationships within financial services or another professional services environment.
• A proven ability to build trusted relationships with corporate clients.
• Strong commercial acumen with experience identifying opportunities to grow client relationships.
• Excellent communication, presentation and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• A collaborative approach and the ability to work effectively across diverse teams.
• High attention to detail and strong problem-solving capabilities.
• Intermediate to advanced skills in Microsoft Office, including Word, Excel, Outlook and PowerPoint.

Experience within share registry, employee share plans, corporate markets, trustee services, banking, funds management, wealth management or other financial services environments will be highly regarded.

At MUFG Pension & Market Services, we believe our people are our greatest asset. We foster an inclusive, collaborative and flexible workplace where everyone has the opportunity to grow and thrive.

We offer a range of benefits including:

• Hybrid working arrangements.
• Paid parental leave.
• Salary sacrifice opportunities through superannuation.
• Health insurance discounts.
• Volunteer and wellbeing leave.
• Ongoing learning and career development opportunities.
• A supportive, inclusive and high-performing team culture.

If you're passionate about building long-term client relationships and delivering exceptional service within a global financial services organisation, we'd love to hear from you.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.  

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.