Rental Supervisor

Job DetailsJob Location: Willamette Pass - Crescent Lake Jct, OR 97733Position Type: SeasonalThe Rental Supervisor ensures the department is providing top-notch customer service to guests renting gear. If you enjoy the fast-pace of rentals and like to keep the gear tuned and ready, you may be a match for this seasonal leadership role at Willamette Pass Ski Resort where the company purpose is to Give People the Freedom to Ski while providing high-quality service to our guests.

Essential Duties and Responsibilities

Oversee the day-to-day operations of the rental department in coordination with the department manager, with an emphasis on teamwork and successful daily team operations.
Effectively supervise and support the rental team members with an on-the-floor and hands-on approach.
Successfully perform duties at all stations, including teching, tuning, scanning, and boot room.
Successfully perform opening and closing procedures in the rental department, including signage, stanchions, cleaning, etc.
Assist with the monthly and start/end of season rental and demo inventory counting.
Assist with the creation, maintenance, and modification of a department schedule.
Help execute winter training plans for teching equipment, equipment usage, tech station, general resort knowledge, and providing excellent customer service.
Assist with the oversight of departmental administrative tasks including inventory control, and cost control.
Assist with tune shop duties, including tunes, waxes, and binding mounting.

QualificationsKnowledge, Skills, and Abilities

Must be at least 18 years of age.

Knowledge of ski and snowboarding binding setup.
Ability to communicate effectively and professionally with guests and co-workers.
Ability to read, understand, and comply with all company and departmental policies and procedures.
At least one year of experience in an outdoor equipment rental shop is required.
At least one year of experience in a leadership or team-building role is preferred.
Must be available to work at least 4 days per week, including holidays and weekends.
Ability to get certified in proper helmet fitting and safety, SDS Certification, Training in proper boot fitting, Certifications through ski binding manufacturers.