Retail Sales Specialist – Customer Service & Store Operations
About this role
Retail Sales Specialist
Customer Service & Store Operations
Everett, WA
$22.10 - $34.47/Hour
U.S. Citizenship is required by Federal Law
We are seeking a Retail Sales Specialist to support customer service, retail sales, inventory management, and daily store operations in a fast-paced retail environment. This role is responsible for delivering exceptional customer experiences, processing point-of-sale (POS) transactions, managing inventory and merchandise flow, supporting visual merchandising standards, and helping achieve retail sales goals while maintaining operational excellence.
Responsibilities:
- Deliver exceptional customer service and create a welcoming shopping experience for employees, visitors, and stakeholders.
- Process point-of-sale (POS) transactions, cash handling activities, customer purchases, returns, and exchanges.
- Open and close the store in accordance with established operating procedures.
- Receive, process, and organize incoming and outgoing merchandise shipments.
- Monitor inventory levels, maintain stock accuracy, and support inventory control activities.
- Process merchandise transfers, markdowns, Mark Out of Stock (MOS), and Return to Vendor (RTV) transactions.
- Complete inventory documentation and coordinate inter-store merchandise transfers.
- Prepare for and support annual physical inventory counts and inventory audits.
- Execute merchandising floor sets and maintain visual merchandising standards.
- Organize and maintain stockroom inventory, storage areas, and merchandise presentation.
- Process customer merchandise orders and special requests.
- Coordinate store maintenance needs and communicate facility-related issues.
- Respond to customer and stakeholder inquiries via email and other communication channels.
- Identify, report, and help resolve safety, housekeeping, and operational concerns.
- Restock merchandise and maintain store appearance, cleanliness, and organization.
- Escalate customer concerns and complaints to store management as appropriate.
- Support monthly, quarterly, and annual sales objectives.
- Follow all company policies, procedures, and operational guidelines.
Qualifications:
- High School Diploma, GED, vocational training, Associate degree, Bachelor's degree, or an equivalent combination of education and experience.
- 4+ years of retail sales, customer service, retail operations, or related experience.
- Experience operating point-of-sale (POS) systems and handling cash control procedures.
- Experience with inventory management, stock replenishment, merchandise receiving, shipping, and retail operations.
- Proficiency with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Microsoft Teams.
- Ability to manage multiple priorities and work effectively in a fast-paced retail environment.
- Ability to maintain a professional appearance and represent the brand positively.
- Ability to work onsite and perform daily retail store operational duties.
Preferred Qualifications:
- Experience supporting retail sales goals and performance metrics.
- Experience with inventory counts, merchandising resets, stockroom operations, and inventory audits.
- Experience processing merchandise transfers, markdowns, MOS, and RTV transactions.
- Experience supporting specialty retail, corporate retail, gift shop, company store, or branded merchandise environments.
Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.
What to Expect
- Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
- Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
- Final position level and pay will be based on experience.
Resources
- To apply, send a resume to: [email protected]
- For more active job openings: Search Jobs
- For more information about Moseley, visit: About Us
Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.
We stand by our 30-year-old commitment of “World Class Service. World Class Company.”
Company at a glance
Moseley Technical Services, Inc. (Moseley) is a minority-owned, Small-Disadvantaged Business (SDB), Minority Business Enterprise (MBE) certified, and award-winning Engineering Services Company. Established in 1994 under Alabama law, Moseley specializes in providing engineering and technical services to national Aerospace and Defense companies.
Expect better service and consistent results.
By putting our employees first, we attract and retain higher quality people who provide employers with the skills, experience, and reliability they need to succeed – every time.
Our Mission
We deliver superior service to our customers and employees while providing solutions to business challenges and opportunities.
Our Vision
To build long-term relationships with customers and employees through integrity, transparency, and appreciation.
We stand by our 30-year commitment to be a “World-Class Company providing World-Class Service.” We have never wavered from our core principles, and we are thankful for the continued trust of our industry partners who agree with our stated and practiced principles.
Top Benefits
- Medical Insurance
- Supplemental Insurance
- 401(k) Plan
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