E-commerce Product Enablement Assistant - (12 month FTC)

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

 

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. 

 

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

 

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

We’re building and improving the way products come to life on MOO.com - and we’d love your help.

Sitting within the wider E-commerce team alongside Trading and Merchandising, we work closely with teams across the business - including Digital Product, Marketing and Creative - to make sure new products launch smoothly and appear beautifully on MOO.com.

Our role is a mix of operational know-how and attention to detail. From setting up new products and maintaining the catalogue, to improving PDPs and supporting merchandising initiatives, we make sure the information behind every product is accurate, structured correctly, and ready for customers to explore.

Ultimately, our goal is simple: make sure every product on MOO.com is easy to discover, easy to understand, and ready to inspire customers.

As an E-commerce Product Enablement Assistant, you’ll help bring MOO’s products to life online. You’ll support product setup, catalogue maintenance, and updates to Product Detail Pages, listing pages, FAQS, design guidelines, working closely with Product, Marketing, Creative, and Trading & Merchandising teams. Your work ensures products are discoverable, accurate, and ready for customers to explore and buy.

Please note - this is a 12 Month FTC

\nThe Person We WantResponsibilities

• Support the setup and launch of new products and product updates on MOO.com
• Liaise with Tech and Creative teams to help resolve build issues and ensure launches run smoothly
• Maintain and update product catalogue data, ensuring accuracy and consistency
• Assist with updates and optimisations to PDPs
• Support merchandising and trading teams with catalogue and launch knowledge
• Assist in monitoring product and category performance to identify opportunities for improvement
• Ensure product data supports discoverability, filtering, and customer decision-making on site

About You

• The person we appoint to this role will be enthusiastic, proactive and keen to work as part of a team.
• Eagerness to work in a ‘test & learn’ culture
• Team player who can keep communication lines open
• Ability to work in a collaborative environment, but comfortable working independently
• Comfortable working at a fast pace
• Having a keen eye for detail is a must
• Organised and able to manage multiple tasks and requests at once

Nice To Have

• Experience working with e-commerce platforms, product catalogues, or CMS tools is a plus

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What’s it like to work at MOO? 

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

 

That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

 

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

 

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.