Senior Client Advisor - Westfield Valley Fair
About this role
Company Overview
We are Moncler. The brand of extraordinary.
At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values; Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.
Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.
Position Overview
The Senior Client Advisor is a top-performing Brand Ambassador who embodies the Moncler Client Promise and Selling Ceremony, consistently delivering exceptional client experiences and strong sales results. This role is expected to be among the top individual contributors in the store, setting the standard for sales performance, client development, and service excellence.
As a natural relationship builder with strong commercial ability, the Senior Client Advisor guides clients through the brand’s values, heritage, and product universe, developing a deep understanding of their needs to create long-term value for both the client and the business.
The Senior Client Advisor also supports the team by sharing product knowledge, best practices, and clienteling strategies, contributing to overall store performance while maintaining brand standards on the sales floor.
As needed, this role may support additional responsibilities such as key holder duties (e.g., opening and closing procedures) and/or serving as a Product or functional Major, supporting focus and expertise within a specific product category.
Your Impact
Team Contribution
Act as a role model on the sales floor, demonstrating best-in-class client engagement and selling techniques.
Support onboarding and development of Client Advisors by sharing knowledge, product expertise, and selling best practices.
Provide peer-to-peer guidance and contribute to a collaborative and positive team environment.
Support the team during peak business periods to ensure a seamless client experience and appropriate floor coverage.
Client
Deliver personalized and elevated client experiences aligned with the Moncler Client Promise and Selling Ceremony.
Build, manage, and grow a strong client portfolio with a focus on retention and repeat business.
Capture and maintain high-quality client data to personalize future interactions.
Drive proactive client outreach, including appointment selling, follow-up on charge sends, phone sales, and after-sales service.
Attract new clients through networking and community engagement.
Provide styling advice and share knowledge of fashion trends, brand heritage, and product features.
Business & Sales
Consistently achieve and exceed individual sales goals and KPIs (sales, UPT, ADT, data capture, repurchase rate, proactive business target retention on locals, enrichment).
Demonstrate strong client development behaviors, including outreach and relationship management.
Review personal performance and adapt selling strategies to improve results.
Contribute to overall store performance through strong individual results and teamwork.
Operations
Follow all Company policies, procedures, and operational standards.
Support inventory preparation and execution as needed.
Maintain follow-up on client transactions (repairs, holds, special orders).
Support and maintain visual merchandising standards.
Uphold Moncler grooming, behavior, and presentation standards at all times.
Professional Conduct & Teamwork
Demonstrate a collaborative, team-oriented approach, supporting activities that contribute to overall store performance.
Foster a positive and respectful work environment through open communication and partnership with colleagues and management.
Uphold company policies and procedures, maintaining a high standard of professionalism and integrity.
Consistently deliver exceptional service and represent the brand with professionalism in all interactions.
Support additional tasks and responsibilities as needed to meet business needs.
Qualifications
Work Experience
Minimum 3 years of retail experience, preferably within a luxury or client-focused environment.
Proven track record of achieving sales goals and developing client relationships.
Core Skills & Attributes
Strong clienteling mindset with the ability to build lasting client relationships.
Results-driven with strong sales and service focus.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced and dynamic environment.
Fashion-forward with an interest in luxury retail.
Professional presentation and communication skills.
Fluency and strong communication skills in the local language required; proficiency in English or other languages may be required based on business needs.
Dependable, punctual, and flexible.
Proficient in Microsoft Office and retail systems.
Additional Information
Moncler Group is an equal employment opportunity employer.
Moncler includes a reasonable estimate of the hourly range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $26 to $29 per hour.
In addition to competitive pay, the hired candidate will also be eligible for commission, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.
Company at a glance
Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently President and Creative Director. Moncler manufactures and directly distributes men's, women's and accessory collections through its boutiques and in exclusive international department stores and multi-brand outlets.
Top Benefits
- Medical
- Dental
- Vision
- Short And Long-Term Disability
- Paid Parental Leave
- Paid Holidays
- Accrue Paid Vacation Time
- Personal Days
- Employee Discounts
- Retirement Plan With Employer Contribution
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