Service Advisor
About this role
M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.
Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs.
Key Responsibilities:
Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service.
Open and close work orders in a timely manner.
Research vehicle recalls, service & repair information with manufacturers’ websites.
Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.
Job Recruitments
Must have excellent customer service experience.
Must work closely with vehicle repair technicians.
Excellent verbal and written skills.
Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
Able and comfortable with multi- tasking.
Possess high level of overall technical knowledge.
Clean driving record, and must pass drug screen and background check.
Education
Business Degree preferred or equivalent related experience.
Experience working in a heavy duty dealership preferred.
What We Offer:
Competitive salary and benefits package, including an ESOP program.
Opportunities for professional development and growth.
A supportive and dynamic work environment.
Ready to Join Us?
If you’re interested in a fulfilling career with M&K Truck Centers, apply today and take the next step in your professional journey!
2nd Shift
Company at a glance
M & K Truck Centers is a full-service, award-winning commercial vehicle dealer group that is headquartered in Byron Center, MI and has been in business for over 30 years. The company got its start when Ron Meyering, a successful salesperson, bought the used truck inventory of a leasing company to incorporate M & K Quality Truck Sales in 1989.
The business grew steadily over the next decade. In 2002, Ron acquired two Volvo Truck dealerships in Grand Rapids and Kalamazoo, allowing him to enter the high-quality new truck market. A year later, Mack Trucks was added to the M&K family at our Kalamazoo location. M&K Truck Centers has continued to grow and thrive in the Midwest.
We are proud to represent Mack, Volvo, Hino and Isuzu trucks; Wabash, East and Vanguard trailers; and Renegade motor coaches. Our organization’s comprehensive service offerings include financing, leasing and rental services as a member of NationaLease, service and repair on all makes and models, and one of the industry’s largest parts inventories. M&K employs over 1,000 talented people across Michigan, Indiana, Illinois, Ohio, Pennsylvania and West Virginia.
Top Benefits
- Competitive salary
- Esop program
- Professional development
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