IT Helpdesk Technician
About this role
M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales.
We’re looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.
Job Responsibilities:
Log all requests in the IT Service desk ticketing system
Place orders for IT supplies as needed for end users
Resolve end users issues either by walking them through the steps or remoting into their desktop
Escalate tickets to the on call field technician for each site if needed
Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
Continually monitor SLA’s and run reports as needed on open tickets
Identify and suggest possible improvements on procedures
Take on assignments and provide an updated status at regular conference calls
Lifting up to 50 lb's
Education and/or Experience
1-5 years of Help Desk, Desktop Support, or IT Support experience.
Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.
Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.
Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.
Experience with Active Directory user account management; Exchange administration experience is a plus.
Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.
What We Offer:
Competitive salary, benefits package including ESOP Program.
Opportunities for professional development and growth.
A supportive and dynamic work environment.
For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.
Company at a glance
M & K Truck Centers is a full-service, award-winning commercial vehicle dealer group that is headquartered in Byron Center, MI and has been in business for over 30 years. The company got its start when Ron Meyering, a successful salesperson, bought the used truck inventory of a leasing company to incorporate M & K Quality Truck Sales in 1989.
The business grew steadily over the next decade. In 2002, Ron acquired two Volvo Truck dealerships in Grand Rapids and Kalamazoo, allowing him to enter the high-quality new truck market. A year later, Mack Trucks was added to the M&K family at our Kalamazoo location. M&K Truck Centers has continued to grow and thrive in the Midwest.
We are proud to represent Mack, Volvo, Hino and Isuzu trucks; Wabash, East and Vanguard trailers; and Renegade motor coaches. Our organization’s comprehensive service offerings include financing, leasing and rental services as a member of NationaLease, service and repair on all makes and models, and one of the industry’s largest parts inventories. M&K employs over 1,000 talented people across Michigan, Indiana, Illinois, Ohio, Pennsylvania and West Virginia.
Top Benefits
- Competitive salary
- Esop program
- Professional development
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