Warranty Returns Repair Technician
About this role
POSITION SUMMARY
The Warranty Return Repair Technician will diagnose and provide quality repair services to MiTek customers.
ESSENTIAL FUNCTIONS
- Read and interpret blueprints, schematics, test procedures and test equipment.
- Perform routine diagnostic tests to determine repair or restock and perform routine and semi-routine repairs on returning products.
- Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
- Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
- Prepare orders for return shipping – packaging dependent on carrier.
- Customer service by phone, e-mail, and in person.
ESSENTIAL TASKS
- File and maintain all service records as required by the warranty procedure.
EDUCATION
High school or its equivalent
EXPERIENCE
Some technical training in basic electronics or equivalent
Experience in Customer Service a plus
SKILLS & ABILITIES
- Basic understanding of MS Office programs (Word, Excel, and Outlook)
- The ability to learn MiTek internal computer system
- May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
- Ability to identify parts cosmetically and/or by bar code and/or by part
- Ability to use hand tools and soldering for repair
- Ability to use diagnostic testing procedures
- Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
- Ability to read blueprints and schematics
- Ability to enter data accurately into warranty tracking database
- Ability to troubleshoot electronic failures
- Performs hand set-ups for AC and DC digital test
- Ability to maintain internal Mitek system records for warranty repairs.
Knowledge of Shipping / Warehouse procedures and the ability to track and process all order through Databases and Carriers.
Company at a glance
We offer an audio solution for all listeners, whether you just want better sound in your car during your commute or you want to be a sound competitor. In addition we offer a full Marine audio line featuring the most durable speakers, subwoofers, and amplifiers in the market that are designed to handle the toughest outdoor conditions. Our engineering expertise with OEM manufacturers including Polaris, BRP, and Arctic Cat has helped us to develop a complete line of audio solutions.
We are a family owned company that since our simple beginnings of building speakers from a rural garage to becoming one of the Nation's largest U.S. manufacturers of high performance car, home, professional and commercial audio products, has focused on product quality and customer commitment. our founder Loyd Ivey made his mark inventing premium audio products branded Ivey Electronics in 1968, in the late 1970's MiTek Corporation was founded as the umbrella company to a vast assortment of diverse and innovative audio companies. In 1979 MiTek acquired Matrecs, a manufacturer of mobile audio products which became known as MTX Audio in 1983. As the leading company under the MiTek umbrella, MTX Audio offers the broadest selection of consumer products in the MiTek family. With a sharp focus on the marketplace and ever-changing industry needs, MTX delivers classic, high performance car, home, and professional audio products geared toward audio enthusiasts of all ages and listening preferences.
Since its creation, MTX has been the innovator of some of the now standard audio ideas, including inventing the first mobile audio enclosure in 1984, multiple amplifier and subwoofer patents, and continued commitment to delivery top quality products at great prices. Over the years Mitek has acquired additional brands including Coustic, DCM, StreetWires, and Xtant. Today all brands are supported and represented ensuring we have a solution for all customers.
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