Dispatcher & Customer Service Representative
About this role
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Proven experience in dispatching roles, minimum 2 years.
- Must have experience in scheduling and dispatching with Service Titan.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with the electrical services or home services industry is an advantage.
- Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
- Provide accurate information about our services, pricing, and scheduling.
- Schedule service appointments and manage the dispatch of electricians efficiently.
- Coordinate with the service team to ensure timely and effective service delivery.
- Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
- Maintain accurate records of customer interactions, service schedules, and other essential data.
- Collaborate with the management team to optimize service routes and schedules.
- Assist in various administrative tasks as needed, including managing inventory.
- 401(k)
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- High school or equivalent (Preferred)
- Dispatching: 2 years (Required)
Flexible work from home options available.
Company at a glance
Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors. Many had established businesses before they made the decision to convert. Mister Sparky® is a brand leader that’s ranked # 1 in Entrepreneur magazine’s Franchise 500 electrical services (2014 - 2017, 2019).
It’s easy to see we’re doing something different to help our franchisee owners achieve their goals.
We are not your typical franchise. Our operating model offers you a proven system for success and achieving the next business goal you've set for yourself.
When you come onboard with us, you’ll realize
- You can do so much more for your customers, your employees and yourself.
- Contractors who qualify may receive financial support to help in the transition.
- You’ll still retain 100% ownership of your company!
Each of our franchisees is experienced, talented, and uniquely qualified to be included in our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. Start the conversation today.
Mister Sparky® Electric is part of the franchise brands of Clockwork Inc., and the Authority Brands family.
Top Benefits
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- 401(k)
- Employee assistance program
- Professional development assistance
- Referral program
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