Client Care Representative
About this role
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
- Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Company at a glance
Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors. Many had established businesses before they made the decision to convert. Mister Sparky® is a brand leader that’s ranked # 1 in Entrepreneur magazine’s Franchise 500 electrical services (2014 - 2017, 2019).
It’s easy to see we’re doing something different to help our franchisee owners achieve their goals.
We are not your typical franchise. Our operating model offers you a proven system for success and achieving the next business goal you've set for yourself.
When you come onboard with us, you’ll realize
- You can do so much more for your customers, your employees and yourself.
- Contractors who qualify may receive financial support to help in the transition.
- You’ll still retain 100% ownership of your company!
Each of our franchisees is experienced, talented, and uniquely qualified to be included in our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. Start the conversation today.
Mister Sparky® Electric is part of the franchise brands of Clockwork Inc., and the Authority Brands family.
Top Benefits
- Health Insurance
- Opportunity For Advancement
- Paid Time Off
- Training & Development
- Vision Insurance
- 401(k)
- Dental Insurance
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