Financial Counselor

Position Summary

We are seeking an experienced Emergency Department Financial Counselor to assist patients with insurance verification, financial screening, payment arrangements, and financial assistance programs.

Responsibilities

• Conduct patient financial screenings and interviews.
• Verify insurance eligibility, benefits, copays, deductibles, and patient responsibility.
• Obtain insurance authorizations for ED admissions, Inpatient, and BHU.
• Assist with Medi-Cal, Charity Care, and financial assistance applications.
• Establish payment plans and cash-rate arrangements.
• Maintain accurate registration and financial records.
• Perform daily audits of ED accounts.
• Explain hospital, state, and federal financial policies to patients and families.
• Support and train Registration staff as needed.
• Provide excellent customer service to patients, families, physicians, and staff.

Qualifications

• 2–3 years of hospital financial counseling experience preferred.
• Knowledge of Medicare, Medi-Cal, HMO, PPO, EPO, Managed Care, and commercial insurance.
• Hospital patient registration experience preferred.
• Knowledge of medical terminology.
• Strong communication and customer service skills.
• Bilingual English/Spanish preferred, but not required.
• Must complete required AVIP/Fire Card and AIDET training.

Schedule: Must be flexible to work varying shifts and overtime as needed.