Customer Service Repair Coordinator

Mirion Technologies is seeking a highly motivated Customer Service Repair Coordinator whose primary responsibility is to ensure that our customers receive exceptional customer service in relation to the processing of repairs, parts requests, exchange orders, and in support of the Field Service team. 

 

ESSENTIAL DUTIES:

• Process all orders for parts, repairs, and contract exchanges accurately and in a timely manner.
• Communicate order status to internal and external customers.
• Handle routine correspondence received from customers.
• Screen and direct service-related calls.
• Issue Purchase Requisitions for products and services.
• Track contract inventory, and perform accurate inventory transactions .
• Verify whether a customer is under warranty or a support contract.
• Research and identify the proper part number for customer or Field Service requests.
• Provide parts and repair quotations to customers.

 

ESSENTIAL REQUIREMENTS:

• Professional standard of speech, conduct and appearance.

• Excellent verbal communication skills, including telephone etiquette.
• Excellent organizational, time management and prioritization skills.

• Ability to communicate effectively with all levels of customers.

• Excellent attention to detail.

• Ability to work through multiple interruptions.

• Ability to sit and work several hours per day at a computer.
• Ability to walk to the Service inventory area to retrieve items for shipment.
• Ability to lift up to 30 lbs.
• Computer literacy, typing/keyboarding skills.

 

PREFERRED SKILLS:

• Experience in a customer service organization.

• Administrative skills with good knowledge of general office procedures.

• Experience with Microsoft Outlook, Excel, Salesforce, SAP.

 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• High School Diploma.
• Associates Degree preferred but not required.
• Minimum of three years administrative experience in a corporate environment.