Review Coordinator | Review of Decision team
About this role
- Multiple fixed-term and secondment opportunities available through to 18 December 2026
- Full time 37.55 hours per week - Rotorua based
- Salary band: $61,466 - $73,903
Rotorua offers an exceptional lifestyle, combining a welcoming community with a uniquely stunning natural environment of geothermal landscapes, lakes, and forests. It’s a place where a relaxed pace of life meets endless outdoor adventure.
Rotorua is enriched by a deep connection to Māori culture, where traditions, language, and community values are part of everyday life.
Review Coordinators have a unique role in supporting New Zealanders that touches the lives of most people at some point in their journey with the Ministry of Social Development. We do a lot of different things, and we're proud that we play a very important role in people’s lives every day.
This is an important role. Every action you take impacts lives. Simply put, people count on us. We help New Zealanders become safe, strong, and independent.
The Opportunity | Te arawātea
As a Review Coordinator in this busy and varied role, you will be responsible for managing the end-to-end administrative coordination of the review of decision process within your assigned portfolio. You will provide high-quality administrative support such as organising hearings, including booking schedules and managing details.
You will play an important key role within the Review of Decision team, helping the Ministry achieve its review targets and deliver strong outcomes.
This role is suited to an individual who is serious about committing to long term learning and building a career in a specialised public service environment.
About you – Skills & Experience | Mōu – Ngā Pūkenga me ngā Wheako
To be successful in this role you will have:
- confidence with building strong working relationships with a wide range of stakeholders.
- proven ability to meet deadlines and manage competing priorities.
- a proactive approach to improving processes and supporting operational efficiency.
- the ability to be a fast learner with a focus on efficiency.
- a strong understanding of privacy, Capable of handling sensitive and complex confidentiality, with a commitment to protecting information.
- strong communication skills - written and verbal.
- confidence managing client requests and maintaining accurate, well-organised records.
- experience using business systems and tools, including Microsoft Office and Outlook.
Your welcoming approach, manaakitanga and excellent communication skills will help you support our team and ensure things are running smoothly. You love going the extra mile and anticipating needs before they arise.
What's in it for you | Nōu te rourou
- a positive work environment and trusted culture where we support each other to achieve excellent outcomes for clients.
- a full induction and training plan.
- a capability development framework to support your career aspirations with us.
- lots of practical wellbeing support.
- staff discount on Southern Cross Health Insurance.
- vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.
Position Description | He Whakaahuatanga Tūnga
A copy of the position description can be found here: Review Coordinator position description
Salary | Utu-ā-tau: $61,466.00 - $73,903.00
Applications close | Ka kati ngā tono hei te: Wednesday, 26th August 2026
About us | Mō mātou
The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Due to the expected high volume of applications and recruitment timeframe, we’ll be shortlisting continuously as applications are received. To maximise your chances of being considered, we recommend applying early.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Company at a glance
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Come and join us at MSD. We help New Zealanders to be safe, strong and independent.
Our work touches the lives of more than one million New Zealanders. This is not work we do alone. We work closely with other government agencies, non-government organisations, advisory and industry groups, and communities and iwi. Together we aim to make a positive and lasting difference in the lives of New Zealanders.
You can have a long-term and progressive career at MSD across New Zealand. We have professionals operating in over 300 locations, so whether you’re a Policy Analyst based in Wellington or a Case Manager located in Timaru, we have opportunities for you.
Because of our size and diversity we offer varied careers in:
- Policy, including research and evaluation
- Corporate support, like IT, Finance, Human Resources and Legal Services
- Service delivery through Work and Income; and Students, Seniors and Integrity Services
To view our current vacancies please visit: https://msdcareers.msd.govt.nz
Vacancies are regularly updated, but to stay ahead of the game, register your interest in hearing about all advertised opportunities with the Ministry by setting up a job seeker profile with us and receiving job alerts.
Top Benefits
- Health insurance
- Vision care subsidy
- Wellbeing support
- Capability development framework
- Induction and training plan
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