Information Coordinator | Auckland
About this role
- Multiple permanent opportunities, Full-Time
• Auckland based
• Salary range: $69,519 - $84,041
About the role | Mō te tūnga
The Information Coordinator reads, reviews and then releases claimants’ personal information to them. As part of this process, we ensure the information released complies with relevant legislation – especially the Privacy Act. Historic Claims has a strong focus on transparency. Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care.
The Information Coordination team has a collaborative workplace culture with a strong client focus.
Skills and Experience | Mōu – Ngā Pūkenga me ngā Wheako
To be successful in this role you will have:
- Previous experience assessing and redacting claimants’ personal information is an advantage but not essential.
- The ability to read, absorb and analyse large amounts of information e.g. 250 pages upwards on a daily basis.
- A relevant tertiary qualification would be an advantage.
- Working knowledge of the Privacy Act 2020 or the ability to learn this legislation quickly. Working knowledge of other applicable legislation i.e. Official Information Act, Oranga Tamariki Act 1989, and the Children’s and Young People’s Wellbeing Act 1989 would be useful.
- Proven competency working with MS Office Suite and records management systems.
- Relationship management ability.
- Able to prioritise work to achieve results with attention to detail.
- Demonstrated excellence in the provision of client-focused, administrative and corporate advice and services to managers and staff.
- Exemplary standard of written and oral communication.
- Ability to demonstrate empathy, and understand client needs, concerns and priorities.
Position Description | He Whakaahuatanga Tūnga
A copy of the position description can be found here: Information Coordinator position description
Salary | Utu-ā-tau: $69,519.00 - $84,041.00
Applications close | Ka kati ngā tono he te: Friday, 28th August 2026
About Historic Claims
Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.
Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.
A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment
Instead, you will be asked to respond to three short answer questions listed below, with each response limited to 2,000 characters.
Note: Your responses to the application questions are essential to our assessment process.
- What motivates you to apply for this role, and what impacts do you hope to make if successful?
- What makes you an ideal candidate for this role?
- Please outline your skills and experience relevant to the requirements of this role
Note: Your responses to the application questions are essential to our assessment process.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Company at a glance
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Come and join us at MSD. We help New Zealanders to be safe, strong and independent.
Our work touches the lives of more than one million New Zealanders. This is not work we do alone. We work closely with other government agencies, non-government organisations, advisory and industry groups, and communities and iwi. Together we aim to make a positive and lasting difference in the lives of New Zealanders.
You can have a long-term and progressive career at MSD across New Zealand. We have professionals operating in over 300 locations, so whether you’re a Policy Analyst based in Wellington or a Case Manager located in Timaru, we have opportunities for you.
Because of our size and diversity we offer varied careers in:
- Policy, including research and evaluation
- Corporate support, like IT, Finance, Human Resources and Legal Services
- Service delivery through Work and Income; and Students, Seniors and Integrity Services
To view our current vacancies please visit: https://msdcareers.msd.govt.nz
Vacancies are regularly updated, but to stay ahead of the game, register your interest in hearing about all advertised opportunities with the Ministry by setting up a job seeker profile with us and receiving job alerts.
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