Process Analysts Team Lead, Costa Rica

What we are building

Mimica is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Not because companies don’t want to become more efficient, but because they don’t know where to start.

At the click of a button, Mimica identifies every process improvement and agentic AI opportunity across an enterprise. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. Mimica is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems. You'll join a fast-paced environment built on high ownership, bottom-up thinking, and transparent, open communication – helping some of the world's leading organizations transform the way work gets done with AI.

What you will work on

As a PA Team Lead, your role will directly influence the successful delivery of your team’s work. You will lead a squad of Process Analysts through the technical implementation process and play an active role in ensuring projects are executed on schedule, including during urgent situations.

Your responsibilities will include:

Planning:

• Collaborate with the Solution Engineer and PA Manager to define the structure and scope of each project, setting clear evaluation criteria and success benchmarks.

Execution:

• Assign projects, ensuring timely delivery while monitoring key metrics such as on-time delivery, accuracy, and overall project quality.

• Conduct regular check-ins with project teams to address questions on map structure, data, and workflow.

• Manage end-to-end coordination with stakeholders, resolving issues that may affect delivery, ensuring deadlines are met, and providing weekly status updates.

• Act as a resource for colleagues throughout the project lifecycle by offering tactical guidance and coaching on best practices, mining, and mapping techniques.

• Provide insights and solutions for complex or unique cases/projects.

• Ensure all project deliverables meet established quality standards.

• Coordinate with Quality Assurance team members pending tasks

Leadership:

• Facilitate weekly planning and sync meetings for your team, delegating tasks, setting priorities, and establishing deadlines.

• Contribute to building foundational processes and guardrails for the PA team’s operations.

• Develop and refine hiring assessments, including role-specific exercises and interview questions.

• Participate in the hiring process.

• Conduct performance reviews, provide actionable feedback, and address performance gaps or celebrate successes.

• Conduct regular 1:1 meeting to support team members' growth and resolve challenges.

What you will bring

• Degree in a quantitative or analytical discipline, such as Industrial Engineering, IT, economics or a related field

• Proven track record of delivering multiple projects within strict deadlines.

• Experience working with cross-functional teams and stakeholders in a fast-paced environment.

• Knowledge in project management tools (e.g., JIRA, Trello, Asana) and data visualization platforms (e.g., Looker Studio, Power BI).

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

• Strong organizational and time-management skills to prioritize tasks and manage resources effectively.

• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.

• Experience with Process analysis, Optimization and processes improvement or process automation.

Bonus:

• Demonstrated ability to lead and develop a team, including performance management, coaching, and mentoring.

• Experience in stakeholder management and conflict resolution.

• Experience in project management

What we offer

💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

🏢 Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

💻 Company-issued laptop, remote setup stipend, and co-working budget

📍 Flexible schedules and location

☀️ Ample paid time off, in addition to local public holidays

🍼 Enhanced parental leave

🧘♀️ Health & retirement benefits

📖 Annual learning & development budget

🌴 Annual workaways and regular virtual & in-person socials

🌍 Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location and role

⚠️ Mimica will only contact candidates from an @mimica.ai email address. We do not request banking or sensitive personal information during the recruiting process.