Corporate Aftermarket Support Manager

Job DetailsJob Location: 01 - Glencoe, MN 55336Position Type: Full TimeSalary Range: $45,000.00 - $60,000.00 SalaryThe approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, as well as internal equity among our team.

Purpose

Works with company, parts, and service leadership team to increase efficiencies in aftermarket operations. Responsible for execution of aftermarket strategies for assigned areas. Works with CPM, CSM, PMs and SMs to build and execute training strategies. Consistently exhibits Midwest Machinery Company’s core purpose and values. Works with company, parts, and service leadership team to increase efficiencies in aftermarket operations. Responsible for execution of aftermarket strategies for assigned areas. Works with CPM, CSM, PMs and SMs to build and execute training strategies. Consistently exhibits Midwest Machinery Company’s core purpose and values.

Responsibilities

Manages the service technician intern pipeline
Maintains working relationships with area High Schools and Colleges
Participates in and facilitates career fairs
Serves as liaison between Intern, MMC and Technical College
Assists in applicant tracking and follow up
Facilitates new hire training schedule with Service Manager and new hire based on Service Training Matrix
Completes all service technician onboarding training for assigned areas
Work with CPM and CSSM to report and update progress on JDU credits to goal
Completes Turf Team sales calls for CP/CCE sales without Turf Team packages attached
Completes PowerGard sales calls for CP/CCE sales without PowerGard packages attached
Completes Green Shield sales calls for CUT units under Green Shield protection
Completes Warranty Expiration calls to recruit work
Monitor, triage and help resolve Expert Alerts in assigned area
Ensures customers are contacted to resolve Expert Alerts
Execute service Machine Health Monitor strategy
Ensure parts and service departments are compliant with NMQ requirements
Manage company uniform program
Provide stores with WIP reporting as month end approaches
Regularly closes non-revenue Work Orders
Provides regular reporting on technician productivity
Assists during extended absence of Service Advisors
Facilitates and ensures JDU training processes are followed
Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
Performs other duties as assigned
QualificationsExperience, Education, Skills, and Knowledge:

3-5 years’ experience in managing Service Department operations
Associates degree or equivalent experience required; Bachelor’s degree preferred
Ability to speak effectively one-on-one and within a group
Excellent understanding of financial principles relative to Service Department operations
Familiar with John Deere and competitive products
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Basic business knowledge and math skills
Ability to analyze and interpret internal reports

Physical and Mental and Other Requirements

Valid driver’s license with an insurable driving record required
Must pass a pre-employment background study

Benefits

Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
401k plan with company match
Multiple health insurance plan and network options with Health Savings Accounts
Dental and Vision plans
Medical and Dependent Care Flexible Spending Plans
Company paid life insurance with ability to purchase more
Company paid Short-Term Disability coverage
Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft

Employee Assistance Program

Paid uniforms or clothing allowance based on position

Employee Discount Programs

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.