Warehouse Counter Sales

Job DetailsJob Location: Fort Worth TX - Haltom City, TX 76117Position Type: Full TimeSalary Range: $17.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: DaySummary of Position:

This position receives inbound phone calls and walk-in customer inquiries; documenting accounts and submitting orders in a professional manner. Work independently with limited or no supervision at times, have a solid understanding of basic computer tasks including typing. This role demands strong communication skills, both verbal and written. Ideal applicants may have prior experience as a Parts Specialist, or worked at a parts counter in the past. Must have prior experience in the hose industry.

Roles and Responsibilities

Assist telephone and walk-in customers
Understanding and utilizing catalog to assist customers in part selection
Initiating customer orders and counter orders through ERP
Cash, credit, and check processing
Supporting Hose Technicians as needed to fulfill orders
Various inventory control tasks including paperwork and computer driven transactions
Identify customer needs
Meet and/or exceed monthly customer experience goals
Navigate through multiple computer programs with speed and accuracy
Work with customers to resolve all inquiries
Display good work ethic
Maintain professionalism in the work place
Perform any other assigned proprietary duties

Pay

Based on Experience

Qualifications and Requirements

Excellent verbal and written communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
Must be able to type more than 50 WPM (will complete short typing test upon onsite interview)
Compassionate and patient customer service skills
High attention to detail
Active listening skills
Prolonged standing, walking, stooping, bending, lifting – 100% daily (subject to change daily)
Assist in lifting, pushing, and/or pulling up to 50 lbs. in adherence with Midwest Hose Safety Standards
Ability to learn and think quickly
Energetic, outgoing, and positive attitude
Good organization skills
Reliable and dependable
Team-player
Ability to prioritize and mange time
Regularly required to talk and listen; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms
Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes.
Commitment to work additional hours as needed

Education and Experience

High School diploma or GED (required)
Customer service experience (highly preferred but not required)
Prior hose and fitting industry experience (required)

About Us

Midwest Hose is one of the largest hose and fitting wholesale distributors in North America. Since opening our doors in 1983, we’ve steadily grown and continue to build our loyal customer base, which speaks to how enthusiastic we are for the future! Here at Midwest Hose & Specialty, we believe our employees are the fuel that drives our business, so we treat each person with the respect and value they deserve.

We provide room for upward mobility and advancement to other positions within the company. We promote from within our own organization and reward team members with the potential for advancement and pay increases! We offer competitive pay and career advancement based on performance.

We pride ourselves in offering a premier benefits package which includes:

Very competitive compensation
401(k) plan with company match
Company paid health and dental insurance plans
Basic life and AD&D insurance
Paid holidays
2 weeks of paid vacation
Great work/life balance
Casual dress environment
Career longevity
Professional growth
Parental leave

Additional Information

As part of our commitment to a safe and productive workplace, all offers of employment are contingent upon the successful completion of a background check and drug screen.

If you want to be part of a growing company and believe that Midwest Hose & Specialty is the place for you to begin your new career path, please apply today!

Midwest Hose & Specialty is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.