PT Student Support Phone Operator

Job DetailsJob Location: Main Campus - MIDLAND, TX 79705Position Type: Part TimeEducation Level: High SchoolSalary Range: $12.00 HourlyJob Category: EducationPT STUDENT SUPPORT PHONE OPERATOR-ADMISSIONS

Midland College | Midland, Texas

Job Summary

Responsible for answering and directing incoming calls, providing information, and taking messages. Responsible for providing efficient and professional telephone support to students, faculty, staff, and the public. This role involves answering incoming calls, providing information, routing calls, and handling inquiries related to student services, academic support, and general college information.

ABOUT MIDLAND COLLEGE

At Midland College, we believe education transforms lives, strengthens communities, and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin, we serve dual-credit students, first-time-in-college learners, adult students, and working professionals. Through strong partnerships with K-12 schools, universities, business and industry, and community organizations, we make education accessible, prepare students for meaningful careers, and help shape the future of our region.

Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work, challenging ourselves to improve, and embracing innovation to serve our students and community better.

Three Core Values define our culture

YES – We embrace challenges with curiosity, optimism, and a solutions-oriented mindset.

STUDENTS – Student success is at the center of every decision we make.

ACT – We take ownership, move with purpose, and deliver meaningful results.

We seek individuals who are adaptable, resilient, and energized by change. Our employees ask thoughtful questions, challenge the status quo, solve problems collaboratively, and continuously look for better ways to serve students. We work hard, think strategically, and hold ourselves accountable. We also believe great teams support one another, celebrate successes, and bring positivity, perspective, and a sense of humor to the workplace.

What You Can Expect at Midland College

A leadership team committed to action, collaboration, and continuous improvement.
A Board of Trustees that values stewardship, innovation, and long-term vision.
A community that believes deeply in the power of education to create opportunities.
Meaningful work, supportive colleagues, and the opportunity to make a lasting impact, every single day.

If you're passionate about making a difference, excited by growth and innovation, and ready to help students succeed while strengthening the Permian Basin, we invite you to join our team.

Essential Functions

Promptly answering incoming calls and directing them to the appropriate department, person, or resource
Assisting callers with inquiries, providing general information about Midland College or its services, and guiding them to the necessary resources/departments
Utilizing telephone systems to manage multiple calls and ensure efficient call handling
Addressing customer concerns and ensuring a positive customer experience
Providing friendly and professional customer service to all callers
Handling multiple calls simultaneously, prioritizing tasks, and maintaining composure under pressure
Other duties as assigned

QualificationsRequired Qualifications

High school diploma or equivalent
Computer literacy to include experience working with Microsoft Office software
Knowledge of general office equipment including copier, fax machine, and multi-line telephone
Excellent communication and interpersonal skills, as well as strong organizational skills
Critical thinking skills and detail-oriented

Preferred Qualifications

Associate degree in a related field
Prior clerical experience
Experience working in higher education
Experience with departmental budgets

Bilingual in English and Spanish

Experience with Jenzabar student information system software

WORK ENVIRONMENT

Typical office

Business Hours

M-Th 8:00 a.m.- 5:00 p.m. F 8:00 a.m. – 12:00 p.m.
summer M-Th 7:30 a.m. – 5:30 pm

Periodic evening and weekend hours during peak periods (e.g., open enrollment, payroll)
Occasional travel (less than 10%)

Physical Demands

Must be able to remain in a stationary position 90% of the time
The person in this position may need to occasionally move from office to other locations on campus
Repetitive use of a keyboard at a workstation
Use of manual dexterity
The person in this position frequently communicates with others; they must be able to exchange accurate information
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
Frequently moves equipment or paperwork weighing up to 20 pounds
Work is mostly performed indoors

Salary Range: $12.00 per hour

BENEFITS:

Midland College faculty and staff enjoy a comprehensive choice of insurance plans* and retirement savings programs.

medical, prescription, dental, and vision plans, FSA
retirement savings programs
tuition remission for employees
generous paid time off including winter break

To learn more go to: Midland College Benefits *eligibility may vary based on job classification

SECURITY SENSITIVITY

All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

Special Instructions to Applicants

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application, CV/resume, and transcripts (if applicable). Unofficial transcripts will be accepted with the application. NOTE: Official transcripts sent directly from the institution(s) attended to Midland College Human Resources are required within 30 days of hire (if applicable). If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days