PT Clerk Residence Hall Front Desk

Job DetailsJob Location: Main Campus - MIDLAND, TX 79705Position Type: Part TimeSalary Range: $12.00 - $13.00 HourlyPT Clerk Residence Hall Front Desk

Midland College | Midland, Texas

JOB SUMMARY

The Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills.

ABOUT MIDLAND COLLEGE

At Midland College, we believe education transforms lives, strengthens communities, and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin, we serve dual-credit students, first-time-in-college learners, adult students, and working professionals. Through strong partnerships with K-12 schools, universities, business and industry, and community organizations, we make education accessible, prepare students for meaningful careers, and help shape the future of our region.

Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work, challenging ourselves to improve, and embracing innovation to serve our students and community better.

Three Core Values define our culture

YES – We embrace challenges with curiosity, optimism, and a solutions-oriented mindset.

STUDENTS – Student success is at the center of every decision we make.

ACT – We take ownership, move with purpose, and deliver meaningful results.

We seek individuals who are adaptable, resilient, and energized by change. Our employees ask thoughtful questions, challenge the status quo, solve problems collaboratively, and continuously look for better ways to serve students. We work hard, think strategically, and hold ourselves accountable. We also believe great teams support one another, celebrate successes, and bring positivity, perspective, and a sense of humor to the workplace.

What You Can Expect at Midland College

A leadership team committed to action, collaboration, and continuous improvement.
A Board of Trustees that values stewardship, innovation, and long-term vision.
A community that believes deeply in the power of education to create opportunities.
Meaningful work, supportive colleagues, and the opportunity to make a lasting impact, every single day.

If you're passionate about making a difference, excited by growth and innovation, and ready to help students succeed while strengthening the Permian Basin, we invite you to join our team.

ESSENTIAL FUNCTIONS

Customer Service

Greet residents, guests, and visitors in a friendly and professional manner
Provide information and assistance regarding residence hall policies, procedures, and services
Address inquiries, concerns, and complaints promptly and effectively
Answer phone calls and direct issues to the appropriate party
Maintain a positive and welcoming atmosphere at the front desk area

Administrative Support

Answer phone calls and in-person inquiries
Assist with check-ins and check-outs for residents
Assist with administrative tasks as assigned by Residence Life staff

Security and Safety

Monitor access to the residence hall, ensuring only authorized individuals enter the building
Knowledge of residence hall policies and regulations to ensure the safety and security of residents and property
Observe, report, and document all policy violations
Respond appropriately to emergencies, including contacting appropriate on-call staff and following established procedures
Report maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall manager
Comply with FERPA guidelines

Collaborative Team Member

Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environment
Participate in staff meetings, trainings, and professional development opportunities
Work cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and support
Complete other duties assigned

QualificationsRequired Qualifications

High school diploma or equivalent required
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail and accuracy in record-keeping
Knowledge of basic computer applications (e.g., Microsoft Office suite)
Ability to maintain confidentiality and handle sensitive information with discretion
Required to work evenings, weekends, and holidays per scheduled shift

Preferred Qualifications

College Coursework Preferred

Previous Customer Service experience
Experience with multi-line telephone

WORK ENVIRONMENT

Typical office

Business Hours

M-Th 8:00 a.m.- 5:00 p.m. F 8:00 a.m. – 12:00 p.m.

summer M-Th 7:30 a.m. – 5:30 pm

Periodic evening and weekend hours during peak periods (e.g., open enrollment, payroll)
Occasional travel (less than 10%)

Physical Demands

Must be able to remain in a stationary position more than 50% of the time
Must be able to sit or stand for long periods of time
The person in this position needs to move to other locations on campus occasionally
Repetitive use of a keyboard at a workstation
Use of manual dexterity
The person in this position frequently communicates with others; must be able to exchange accurate information

Use of Audible and Visual Communications

Frequently moves equipment or paperwork weighing up to 20 pounds
Duties indoors and some outdoors

BENEFITS:

Midland College faculty and staff enjoy a comprehensive choice of insurance plans* and retirement savings programs.

medical, prescription, dental, and vision plans, FSA
retirement savings programs
tuition remission for employees
generous paid time off including winter break

To learn more go to: Midland College Benefits *eligibility may vary based on job classification

SECURITY SENSITIVITY

All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

Special Instructions to Applicants

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application, CV/resume, and transcripts (if applicable). Unofficial transcripts will be accepted with the application. NOTE: Official transcripts sent directly from the institution(s) attended to Midland College Human Resources are required within 30 days of hire (if applicable). If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days.