About this role
Job Title
Technical Support Engineer
Job Scope
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
Main Duties and Responsibilities
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by partners and end users in a timely and efficient manner
- Maintain strong relationships with partners and customers
- Ensure constant and effective communication with assigned vendors securing full support on technical issues
- Respond to after-hours support queries during assigned rotations and escalate issues if needed
Position Requirements
Education
Bachelor’s degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience preferably as an ATM Engineer.
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