Customer Support Engineer
About this role
Job Description
MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.
As a Customer Support Engineer, you will have a chance to join our Support team and provide a high-level technical support of MGID system.
What You'll Do:
- Technical support via chat and email
- Investigating and solving issues related to different products
- Debug and troubleshooting integrations
- Preparing and running queries in DB
- Widgets Design
Requirements
Who You Are:
You possess an expertise with:
- Linux shell
- MySQL
- Bug Tracking Systems (Youtrack, Jira, etc.)
- HTML5/CSS3/JS
- RestAPI
Will be a plus:
- Any programming language
Language proficiency:
- Intermediate+ English level
- Native Ukrainian
Company at a glance
MGID is a global advertising platform helping brands and publishers succeed on the open web with performance-driven, AI-powered native solutions. Our technology delivers high-quality ads in brand-safe environments, reaching over 1 billion unique monthly visitors through diverse ad formats, including native, display and video.
With headquarters in Santa Monica and 18 offices worldwide, MGID has built a strong presence across US, LATAM, APAC and Europe. Since 2007, MGID has focused on sustainable growth, empowering advertisers to achieve measurable results while enabling publishers to monetize their audiences effectively.
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