OPERATIONS LEAD

Location: Hybrid, Montreal

Type: Full-time, permanent role. Competitive salary plus meaningful equity and benefits.

About the Role

When we acquire a business, someone has to make the technology real on the ground — sit with the crews, learn how the work actually happens, map the messy processes, run the integration and onboarding, and make sure the people we've partnered with come away genuinely better off. That's this role. You'll own the customer experience end to end and the number that captures it: whether operators and their teams are delighted, and whether they'd tell another owner to join us.

We're looking for someone with unusual range — what we think of as altitude. You can go all the way up and be genuinely strategic about how we operate a portfolio, and you can go all the way down and ride in the van to solve a problem on-site the same afternoon. You're comfortable doing both, and you actually like both. You'll own this from the beginning, and you'll build and lead a team of operators beneath you as we grow.

This Is Not For You If…

• You want to run operations from a spreadsheet and never leave the office.
• You need clean, documented processes handed to you rather than the ones that live in an operator's head.
• You see strategy and getting your hands dirty as different people's jobs.
• You'd rather manage a large team than own the outcome yourself first.

What You'll Do

• Own onboarding and integration for each business we acquire — from first day to fully up and running.
• Spend real time in the field with operators and frontline crews, map how the work actually gets done, and turn that into repeatable process.
• Own customer delight and NPS — you're the reason operators are glad they joined us.
• Partner with product and engineering to feed the field's reality back into what we build.
• Build and lead the operations team over time, setting the standard for how we operate everywhere.

Who You Are

• You've operated in the real world — you're as comfortable on a job site as in a boardroom, and you don't consider either beneath or above you.
• Proven range across strategy and execution; you can zoom from portfolio-level thinking to a single on-site problem without losing the thread.
• You build order out of ambiguity — mapping undocumented processes and standing up something repeatable is your idea of a good week.
• People trust you quickly, including skeptical operators who've run their business for thirty years.

Nice to Haves

• Experience in the physical or built world — construction, trades, field services, logistics, manufacturing.
• A track record standing up operations, integration, or customer success from scratch.
• Experience building and leading a team, ideally one that's part office and part field.

How to Apply

• Please send us either a short Loom video (preferred), your CV or a brief summary of your experience. Our Chief of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a short 10-minute introductory phone call as the first step of the interview process.