Senior Client Success Consultant
About this role
Job Description:
Job Description: Senior Client Success Consultant
Location: Remote (India) Portfolio Focus: Digital Analytics & Strategic Organic Growth
We are a global consulting powerhouse managing a massive portfolio of world-class fortune 500 brands. As we scale our Canadian operations, we’re looking for two Senior Client Success Consultants in India to act as the strategic engine behind our North American accounts.
The Role
You aren’t just "support", you are the backbone of the client lifecycle. You will own a dedicated book of accounts while providing high-leverage support to our Canadian Managers’ portfolios. You’ll ensure renewals are seamless, admin is airtight, and the "tech" never gets in the way of the "win."
What You’ll Do
- The Demo Expert: You’ll get under the hood of Google Analytics and Amplitude. Whether you’re already certified or ready to ace the exams on day one, you must be comfortable logging in and running live demos that make complex data look easy.
- The Paperwork Pro: You speak the language of SOWs, MSAs, NDAs, and Change Orders. You understand the weight of a sales document and ensure every detail is crisp.
- The Tech Stack: You’ll live in Salesforce, Google Drive, Microsoft 365, Dynamics 365, and SharePoint. If it’s a tool, you master it; if it’s a process, you optimize it.
- The Strategic Bridge: You are the vital link between our Canadian Managers and the clients. You translate complex project needs into action, managing the "heavy lifting" of the account so the partnership stays strong and the renewals stay on track.
Who You Are
- Tech-Savvy & Number-Crunching: You don't fear a spreadsheet or a new software UI. You find the "why" in the numbers.
- A Communication Powerhouse: Your English, both written and spoken, is sharp, professional, and persuasive.
- Project Minded: A background in project management is a huge plus. You know how to keep moving parts in sync.
Location:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
MerkleTime Type:
Full timeContract Type:
PermanentCompany at a glance
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
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