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Merkle

Platform Support Analyst

India - Karnataka - Bengaluru  - Richmond Road -  Alyssa Building- Level 0 · On-site
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About this role

The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E application. The day to day activity will consist of dealing with user queries from live markets. Concur Expense is currently live in 25 markets with 30,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated.

Job Description:

  • Managing tickets (service requests/incidents) related to SAP Concur Expense/Request on Service Now
  • Assisting markets on masterdata management (mainly: List import & Employee import)
  • Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)
  • Knowledge on integrations, APIs & Web Services
  • Liaising with senior team members to ensure allowances, tax and mileage rates are rightly updated on a timely basis
  • Updating business rules to reflect global & local policy changes as & when required
  • Working with Deployment team at the time of handover
  • Assisting markets during hypercare
  • Maintaining internal progress trackers
  • Tracking Concur Monthly Releases
  • Monitoring & maintain Admin Roles & Cognos Roles
  • Maintaining the SAP Concur reporting suite
  • Liaising with live markets to create ad hoc Cognos reports as & when required
  • Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent

Company at a glance

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

Founded1988
Team Size10,001+ employees
WorkspaceOn-site
IndustryBusiness Consulting and Services
Location
Bengaluru, Karnataka, India
Websitemerkle.com
LinkedInLinkedIn

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