Platform/Application Support Analyst
About this role
Job Description:
Key Responsibilities -
- Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
- Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
- Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
- Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
- Ensure application support documentation is maintained and stored in a central repository.
- Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.
Experience and Skills and Knowledge
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
- Knowledge and ability to interrogate code and configs to fix issues.
- Experience supporting global applications/platforms.
- Strong delivery focus and passion for quality and innovation.
- Problem-Solver and solutions-orientated.
- Excellent written and oral communication skills.
- Strong, vibrant inter-personal skills in both a group and one-to-one settings.
- Strong customer-service orientation.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to research application issues and products.
- Self-motivated and directed.
- Keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentCompany at a glance
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?