Order Processing Specialist
About this role
Objectives
- Process error free customer purchase orders in a timely and efficient manner.
- Achieve departmental goals by meeting or exceeding the on-time order processing objective.
- Achieve individual and departmental productivity goals.
- Complete cross-training to perform all sales support functions accurately and effectively.
- Uphold the Merit Brass corporate mission statement, acting with a sense of urgency and upholding the core values as published.
- Maintain a professional, ethical, and respectful attitude while exercising teamwork.
Responsibilities
- Enter customer orders within established order-processing timeframes and departmental performance standards.
- Receive, review, and process customer orders accurately and efficiently.
- Collaborate with internal departments to support the timely and accurate processing of customer purchase orders.
- Assist in identifying root causes and implementing corrective actions related to errors, process gaps, and departmental performance goals.
- Participate in required training and cross-training to support current responsibilities and future role development.
- Demonstrate teamwork and personal accountability while performing additional duties and responsibilities assigned by the department supervisor.
- Work overtime as business needs require and as directed by a manager or supervisor.
- Communicate professionally and foster effective teamwork within the department and across cross-functional teams.
Requirements
- High school diploma, GED, or equivalent.
- Strong verbal and written communication skills, including clear speech and grammatically correct writing.
- Ability to learn, retain, and apply an extensive product and part-number matrix.
- Ability to quickly learn and effectively use computer software systems.
- Strong organizational skills, with the ability to multitask, prioritize responsibilities, and manage workflow effectively.
- Demonstrated accuracy, focus, and attention to detail.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Dependable work habits, including consistent attendance, punctuality, and a strong work ethic.
- Ability to remain effective and maintain accuracy during periods of fluctuating workload.
- Ability and willingness to perform additional duties as assigned in support of overall Merit Brass operations.
Company at a glance
Merit Brass: Connecting Your Success with Seamless Piping Solutions
What does it take to keep industries flowing smoothly? At Merit Brass, we believe it starts with trust, innovation, and a relentless commitment to our customers. As a 4th-generation family-owned company, we treat every customer like an extension of our family, delivering high-quality piping components and flow control solutions that power your success.
Why Choose Merit Brass?
Comprehensive Solutions: From quality manufactured pipe nipples to our cutting-edge offering of press fittings & valves known as MeritPress, we offer a complete range of products designed to simplify your projects and boost efficiency.
Fast, Reliable Service: With strategically located facilities in Cleveland, OH (HQ), Birmingham, AL, Dallas & Houston, TX, and Sparks, NV, we ensure 1-2 day delivery to keep your operations on track.
Customer-First Innovation: Our solutions are built to save you time, reduce costs, and support your growth—whether you’re tackling complex piping systems or streamlining installations.
A Legacy of Trust: For over 89 years, we’ve partnered with businesses across industries, earning their trust through consistent quality and personalized service.
Our Mission: To make the Merit Experience seamless by providing innovative products, unmatched service, and training opportunities that empower our customers to thrive.
Join Our Community!
Explore our full range of products, discover training opportunities, or connect with our team at meritbrass.com. Have questions? Call us at 800-726-9800 or visit www.meritbrass.com/contact-us. Follow our page for industry insights, product updates, and stories from our Merit Brass family!
Social Media Terms of Use: https://meritbrass.com/social-media-terms-of-use
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