Document and Administrative Support Hub, Document Specialist

Your Next Opportunity

McMillan has an exciting full time opportunity as an Assistant Technical Lead/Document Specialist as part of our Document and Administrative Support Hub (DASH) team. Reporting to the Manager, National DASH, this role is responsible for providing document processing support to firm members and assisting in the delivery of DASH-related technology initiatives and projects. Working in close collaboration with and under the guidance of the Technical Lead/Document Specialist, National DASH, you will gain hands-on exposure to technology evaluation, process improvement initiatives, team mentorship, and team and firm-wide technology rollouts, while developing deep proficiency in document production and DASH-related systems. This role is open based on an existing vacancy.

Shift:
Monday to Friday, 35 hours per week with a one (1) hour unpaid lunch break according to an agreed upon fixed schedule with DASH management. This position is located in our Toronto office and requires the applicant to work onsite one day per week as part of our Hybrid schedule. The team member must be available to attend in-office events as required.

What You’ll Do

• Provide document processing and technical support to the DASH team and firm members nationally. 
• Assist the Technical Lead/Document Specialist, National DASH, in coaching and mentoring DASH team members.
• Troubleshoot technical and document-related issues and escalate complex matters as required.
• Support DASH technology upgrades and new initiatives by conducting research, evaluating options, testing solutions, and preparing reports.
• Assist in the maintenance and administration of DASH-related applications and firm-standard templates.
• Support firm-wide technology rollouts, including coordinating logistics and providing post-deployment assistance.
• Participate in the evaluation and pilot testing of advanced technologies, including automation and generative AI tools.
• Assist with User Acceptance Testing (UAT) for new tools and system enhancements.
• Develop and maintain technical documentation, user guides, and training materials.
• Perform document processing tasks using Microsoft Office (Word, Excel, PowerPoint), Adobe Professional, Litera Compare, and other firm applications.
• Create, convert, format, and style documents in accordance with firm standards.
• Generate blacklines, assemble documents, transcribe content, and proofread materials.
• Acknowledge work requests promptly and establish realistic completion timelines.
• Maintain the confidentiality, security, and integrity of documents and information in accordance with firm policies.

What You Bring

• Minimum 3 to 5 years of experience in a law firm environment in a legal assistant or document support role.
• College Diploma or Certificate in a legal, technology, or related field, or an equivalent combination of education, training, and relevant experience.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience using legal industry applications such as Adobe Professional, comparison/blacklining software, and transcription tools.
• Proficiency with virtual communication and collaboration platforms such as Microsoft Teams.
• Experience with or a demonstrated interest in legal technology is considered a strong asset. Relevant certifications in document production, legal technology, or business applications (e.g., Microsoft Office Specialist, Adobe Certification) are considered an asset.
• Excellent English written and verbal communication skills with the ability to convey information professionally.
• Solid technical and digital aptitude along with strong administrative, organizational, time management, and interpersonal skills.
• High attention to detail with strong analytical and problem-solving abilities.
• Passion for providing high-quality document support and technical troubleshooting to Legal Professionals and Legal Administrative Assistants.
• Desire to take on increasingly complex assignments and develop independent judgment.
• Ability to work effectively both independently and collaboratively within a team environment.
• Receptive to mentorship, coaching, and constructive feedback.
• Eagerness to learn, adapt to, and leverage new technologies and digital tools.
• Demonstrates curiosity, creativity, and openness to strategic thinking and continuous improvement.
• Interest in exploring emerging technologies and identifying process enhancements under guidance.
• Willingness to develop expertise in practice-specific legal documents, including Litigation, Business Law, and Financial Services documents.
• Flexibility to work overtime as required.
• Demonstrates commitment to the Firm's core values of Respect, Teamwork, Client Service, Professional Excellence, and Commitment.

McMillan Offers You

Growth

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

Fun Work Environment

Continuous Learning & Development

Salary Range: $68,000 - $72,000 Annually

McMillan = You

At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond.

At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!

Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development.

Let’s get started

If this position is for you, and you reside in or around the Toronto area, we look forward to hearing from you. We like cover letters too so don’t forget to include one along with your resume when you click on the Apply Now button.

McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.662.4624 to submit your accommodation request. 

McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm.

At McMillan, we embrace innovation and make strategic and thoughtful use of technology, including artificial intelligence (AI). However, our recruitment process remains deeply human-centric. We do not use AI to screen resumes or select candidates. Every application is carefully reviewed by a member of our recruitment team, and hiring decisions are made through collaborative evaluation and interviews.