Senior Office & Operations Manager

The Opportunity 

McLarens Aviation is seeking an experienced Senior Office & Operations Manager to join our Montreal office. 

This is a key role supporting the growth and success of our Canadian Aviation business. You will oversee office operations, business support functions, client service delivery and operational processes, ensuring the smooth running of the business to enable delivery to the highest standards. 

Key Responsibilities 

• Lead the day-to-day operations of the Montreal office. 
• Manage administrative and business support activities. 
• Oversee  operational performance. 
• Act as a key point of contact for clients and stakeholders. 
• Support business planning, operational improvements and growth initiatives. 
• Ensure compliance with company procedures, quality standards and client requirements. 
• Support and develop administrative and operational team members. 
• Coordinate travel, meetings, events and office logistics. 

About You 

Essential 

• Experience in an Office Manager, Operations Manager or Business Support leadership role. 
• Strong organisational and project management skills. 
• Experience managing budgets, reporting and business operations. 
• Excellent stakeholder management and client relationship management skills. 
• Strong analytical skills and attention to detail. 
• Advanced Microsoft Office skills. 
• Fluency in English and French. 

Desirable 

• Experience within aviation, insurance, professional services or a technical environment. 
• Team leadership and people management experience. 
• Experience driving process improvement and operational efficiency. 

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a
huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services
firm, with a global network that delivers consistently excellent service supported by deep local
expertise.

Our work spans industries and the globe. From disaster relief to aviation, engineering to natural
resources, our people get everything they need to impact lives on a global scale. We take our
development seriously and offer careers that empower our people to strive for bigger goals and
reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an
average of over 20 years' experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first.
It's your career, so why compromise?

What Drives Us:

At McLarens, our commitments shape every experience- for our clients, our people, and the
communities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits:

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought
Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you
thrive.

Here’s what else we offer:

• Compensation: Competitive salary and performance-related incentives.

• Development: Access to technical training, global knowledge-sharing, and career growth
  opportunities.
  
  • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work,
  flexible schedule where applicable).
  
  • Global Exposure: Opportunity to work with colleagues and clients across different countries.
  
  • Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.