Loss Adjuster-Taipei

Adjuster - McLarens

The Adjuster is responsible for delivering professional claims management service to clients. The role requires the jobholder to provide loss adjusting expertise, business revenue contribution and teamwork support.

Reporting to the General Manager of McLarens Taiwan, the job holder will be expected to contribute to the business maintenance and growth as well as the supportive team culture in the Department. The focus is on the business, efficiency, profitability, and reputation of the department. This will involve ensuring that nothing short of a professional service is provided to all McLarens clients.

Responsibilities:

Technical and day-to-day responsibilities:

• Liaise with all stakeholders in claims management including insurers, policyholders, brokers, claimants, third party service providers, governmental bodies etc.
• Conduct onsite and offsite investigations by interview statement taking etc.
• Attending meetings related to case investigation, claims review, court hearings etc.
• Analyze and advise on insurance policy liability, claims reserve and claim settlement strategy.
• Conduct settlement negotiation with policyholders, claimants, and any related party.
• On behalf of clients, engage and monitor the performance of service providers related to claims service delivery.
• Prepare investigation reports and regular claims bordereaux to clients.
• Work independently and unsupervised on straight forward claims allocated to you and you assist more senior adjusters in larger and more complicated claims matters.
• You recognize problems or difficulties at an early stage and seek assistance from more senior adjusters as necessary. You are willing to learn from your seniors via on-the-job training.

Company reputation and branding:

• Take ownership of and responsibility for the quality and timeliness of the tasks assigned to you.
• Highly conscious of reputation risk of the Department and the Company and strive to raise and maintain it.
• Strive to maintain current client relationships and develop new client relationships.

Operational efficiency and leadership:

• Demonstrate team spirit in cooperation and collaboration between members of the department and the Company.
• Take an interest in and support the efficiency and financial results of the team in which you operate.
• Proactively undertake or assist in additional management/corporate projects from time to time (such as transformation projects or public speaking engagements).

Professional development:

• Compliant with continuing professional development (CPD) requirements of the professional qualifications.

SKILLS

 You will need to show:

• Insurance and loss adjusting technical knowledge and expertise.
• Strong verbal and written communication and presentation skills in English
• IT literacy
• Strong diplomacy, negotiation and influencing skills.
• Strong problem-solving skills and decision-making skills.
• Ability to work under pressure and difficult circumstances and to strict deadlines.
• Strong team player mindset and commitment
• Strong business acumen and drive
• Ability to network with the insurance market and key decision makers.
• Strong self- motivation and accountability
• Strong service orientation and desire to strive for excellence.
• Confidence, presentable and resilience
• Integrity and professionalism