Senior Staff Product Manager, AI Experience

What we're looking for:

We need someone with 10+ years of product management experience who has elite AI product build experience and a track record of shipping consumer-facing products at high velocity. You should be comfortable operating as a hands-on IC at a senior staff level, driving strategy and execution without direct reports, and have demonstrated ability to build AI-powered experiences that meaningfully improve user engagement and retention. Healthcare experience is not required — in fact, a background outside of health tech is preferred.

What you'll do:

Own the core member experience surfaces — homepage, conversational AI, and community — defining how AI transforms healthcare delivery for millions of members

Build and run a high-velocity experimentation engine: form hypotheses, ship tests, read results honestly, and compound learnings week over week

Define the metrics that matter, instrument them, and use them to drive decisions from first visit through activation and retention

Partner closely with the AI Platform team and Engineering to stand up new AI-powered features, processes, and implementations that improve the member experience

Bring a strong point of view on how AI changes what we build for members and how fast we build it — and put it to work in your own workflow daily

Go deep on engagement data: where members activate, where they drop off, and where the experience is or isn't working

Build close partnerships with Clinical Product and cross-functional teams to ensure the experience serves members effectively across every program