Director of Community Doula & Lactation Program

Maternity Care Coalition (MCC) is seeking a passionate and experienced Director, Community Doula & Lactation Program to provide strategic leadership and operational oversight for our Community Doula and Lactation Program. This role is responsible for overall program oversight of all aspects of the Community Doula and Lactation Program including program development, implementation, monitoring, and expansion of client and workforce development services. 

Why Join MCC?

At Maternity Care Coalition, we are committed to improving maternal and child health outcomes and empowering families through education, advocacy, direct services, and workforce development. Join a mission-driven organization dedicated to creating healthier futures for communities throughout the region.

Key Responsibilities

Program Leadership & Management

• Provide supervision and leadership to Program Managers.
• Facilitate staff meetings, coaching, performance management, and professional development.
• Manage and monitor program budgets and assist with budget development.    
• Ensure compliance with all contract requirements, quality standards, and program deliverables.
• Collaborate with internal departments including Fund Development, Finance, Research & Evaluation, Marketing, Operations, and Public Policy.
• Develop and maintain policies, procedures, and program standards.

Program Operations & Quality Oversight

• Direct administrative oversight of Community Doula & Lactation Support Services, Childbirth & Lactation Education, and Workforce Development programming.
• Monitor service delivery outcomes and quality assurance measures.
• Ensure compliance of Community Doula & Lactation Expert Network member contracts, clearances, contractor payments, and implementation of high-quality services for matched families. 
• Oversee data systems and reporting processes, including electronic tracking systems and SharePoint/ETO integration.
• Prepare reports, presentations, and outcome data for leadership, funders, and community partners.

Workforce Development

• Ensure implementation and compliance of MCC Doula and Lactation Community Health Worker training programming.
• Develop and implement mentorship program, train-the-trainer model, and workforce expansion initiatives.
• Monitor emerging trends, reimbursement models, policies, and standards related to doula and lactation services.

Lactation & Childbirth Education Services

• Guide and support development and planning of lactation and childbirth education workshops for the community, and breastfeeding initiatives.
• Develop strategies to improve breastfeeding outcomes across communities served.
• Provides organizational leadership and subject matter expertise on lactation.
• (Co-)Facilitate trainings and educational sessions as needed.

Community Outreach & Advocacy

• Build and strengthen partnerships with community organizations and stakeholders.
• Represent MCC at meetings, conferences, and community events.
• Participate in advocacy efforts supporting maternal and child health initiatives.
• Provide consulting, training, technical assistance, and infrastructure development support for external organizations when needed.

Required Qualifications

Education

• Master's Degree in Social Work, Public Health, or a related field required.
• International Board Certified Lactation Consultant (IBCLC) or Certified Lactation Counselor with relevant lactation education and support experience required.

Experience

• Minimum 3 years of supervisory experience.
• Minimum 3 years of program development, implementation, and management experience.
• 5+ years of experience in social services, public health, workforce development, or related fields preferred.

Preferred Qualifications

• Bilingual English/Spanish proficiency strongly preferred (written and verbal).
• Training as a Birth Doula and/or Childbirth Educator.
• Experience managing grant-funded programs and contracts.

Knowledge, Skills & Abilities

• Strong demonstrated leadership, coaching, and team management skills.
• Experience leading hybrid and remote teams.
• Excellent project management, organizational, and problem-solving abilities.
• Knowledge of maternal and child health, community health, prenatal care, lactation support, and family services.
• Skilled in building partnerships with diverse stakeholders and community organizations.
• Strong computer proficiency, including Microsoft Office, data management systems, and virtual meeting platforms.

Work Environment

• Hybrid work arrangement based on organizational and programmatic needs.
• Travel throughout the Delaware Valley region for meetings, trainings, and community events as needed.
• Occasional evening and weekend work may be required.

Apply today to help lead innovative maternal and child health programs that make a lasting impact on families and communities.

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