Manager, Brand & CSR (UAE National Only)

Responsibilities

• Lead and drive the development of the Mashreq brand image in the UAE
• Embody a customer-centric approach, understanding and prioritizing the needs of the customer in all marketing and communications activity
• Work closely with the Brand team to ensure a one-brand approach that works for international audiences (Manager – Marketing & Brand Strategy will ‘own’ the whole brand strategy including the international element)
• Lead the development of the D&I programme for the bank in conjunction with Corporate Affairs – promoting the voices and visibility of women and PWD from both staff and customers, in our external communications.
• Work closely with the B&C team to ensure there is a singular tone of voice developed and maintained across Arabic communication, in all channels
• Proactively build relationships with the business marketing teams to find opportunities to extend brand campaigns in to product awareness, and ensure brand acts in support of the bank’s revenue targets
• Take a digital-first approach to all marketing communications and PR, in how we structure programmes, as well as how we communicate
• Work with the insight team where required on brand insight programmes

Experience

• 10 years of substantive related banking experience or exception experience in another marketing field, incorporating analysis and leadership responsibilities.
• Sound knowledge of budgeting, forecasting and analyzing expense for various activities
• Proven success in dealing with various external agencies and building relationships. 
• Good oral and written communication skills in English.
• Ability to view “big picture” and align tactical objectives with strategic ones.
• Ability to quickly identify and position the business for change, both internally and externally.
• Ability to ensure all activities are conducted in line with the missions/vision, business objectives, and regulatory controls expected by the organization.
• Strong interpersonal skills. 
• Excellent Communication Skills