Shared Services Specialist

Summary:

To strengthen our Shared Services organization, we are seeking a Specialist who will play a key role in supporting both Accounts Receivable and Accounts Payable operations. This position will drive accurate transaction processing, identify opportunities to streamline workflows, and help advance automation initiatives. Working closely with Finance, Procurement, and Information Services, the Specialist will help drive operational efficiency, strengthen internal controls, and standardize processes across the enterprise.

Responsibilities:

Accounts Receivable

• Support customer invoicing, cash application, and the end-to-end order-to-cash process.
• Partner with internal stakeholders and external customers to ensure efficient, timely, and accurate cash application.
• Perform complex cash application research on unapplied and unknown receipts.
• Review and approve customer refunds.
• Oversee customer credit card chargeback process.

Accounts Payable

• Support the end-to-end procure to pay function, ensuring efficient, timely and accurate processing of vendor invoices and payments.
• Resolve supplier billing discrepancies and answer inquiries.
• Partner with Procurement and Operations to streamline procure-to-pay workflows and strengthen vendor relationships.
• Drive process improvement, enhancements, and automation initiatives to increase efficiency, accuracy, and scalability.
• Support internal and external audit requests, including research on requests.
• Document processes, controls, and standard operating procedures to support SOX compliance and audit readiness.

Qualifications and Skills

• 2 or more years’ experience in Shared Services, specifically Accounts Receivable and Accounts Payable.
• Bachelor’s degree in Accounting, Finance, Business, or related field, or equivalent combination of education and experience.
• Experience using ERP systems (e.g., JD Edwards, Oracle) and reporting tools.
• Knowledge of High Radius cloud-based solutions is a plus.
• Proficient in Microsoft Office with advanced Excel skills.
• An analytical, detail-oriented, problem solver who works well as part of a team and independently.
• Excellent interpersonal and communication skills and the ability to collaborate with a wide range of both internal and external customers.
• Ability to multi-task and produce accurate and timely results.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Experience with process automation tools and continuous improvement methodologies preferred.