Customer Development Manager
About this role
Job Description:
The key function of this role is to drive profitable NSV growth of Homebargains and B&M in the given market. The role will involve managing the operational customer relationships internally and externally, including owning the operational commercial relationships within customers.
What will be your key responsibilities?
Lead development and execution of business plan/JBP.
Create and execute customer plans that deliver company and customer
objectives and espouse category leadership principles.
Ensures good customer relationships and influence at customer head office to implement solutions (e.g. sales revenue, trade revenue optimisation, customer profitability, category growth, product range, new product launches, placement and pricing) throughout the chain that deliver mutually beneficial results for the customer and company.
Execute all agreed to solutions with the customer to include accurate, timely forecasting, detailed follow through and efficient trade revenue optimisation to an agreed budget.
Responsible for driving the customer relationship through ownership of the customer contact plan across all functions, including customer marketing & supply chain.
What skills are we looking for?
Sales experience that includes selling, negotiating, and leveraging insights to deliver customised customer plans, achieving company and customer objectives, and advancing Category Leadership.
Customer experience with direct and head office customers delivering solutions that cover product, placement, promotion and/ or pricing; with a track record of meeting/ exceeding sales objectives, establishing effective business relationships with key decision makers at multiple levels.
Customer facing experience demonstrated by ability to assess needs, propose mutually beneficial solutions, overcome objections, handle tough situations, manage conflict, and close sale to maximize mutual value.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
Company at a glance
We’re a unified force of 170,000+ Associates, taking action every day toward the world we want tomorrow.
Our Five Principles have kept us true to ourselves and to our commitment to treat others in ways that are consistent with those values. Having stood the test of time, these principles will continue, keeping us free to move quickly and plan for the future.
Quality - The consumer is our boss, quality is our work and value for money is our goal.
Responsibility - As individuals, we demand total responsibility from ourselves; as Associates, we support the responsibilities of others.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
Note to Parents
https://www.mars.com/about/policies-and-practices/note-to-parents/np-english
For more information, please visit mars.com.
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Top Benefits
- Learning and development support
- Access to Mars University
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