Food & Beverage Supervisor

Food & Beverage Supervisor

 

Reports To

Food & Beverage Manager

 

Position Overview

The Food and Beverage Supervisor assists the Manager in the daily operation of the department, including training and coaching new staff and ensuring all food and beverage policies, as well as Marmot Basin procedures, are followed and upheld. This role plays a key part in maintaining service standards, operational efficiency, and a positive guest experience across all food and beverage outlets.

 

This position requires strong leadership, communication, and organizational skills, with a focus on supporting both staff development and day-to-day operational excellence in a high-volume resort environment. This is a full-time seasonal role. Alberta Employment Standards regarding probationary periods apply.

 

Qualifications

• 3–5 years of supervisory experience in food and beverage operations
• Thrives in a fast-paced, high-energy work environment
• Strong communication and interpersonal skills
• Ability to perform hourly job functions when required
• Ability to perform other duties as assigned to meet business needs
• Demonstrated ability to inspire and motivate teams to drive quality and performance
• Ability to ski or snowboard in varying conditions (considered an asset for resort access and movement between operational areas)

 

Core Competencies

• Cheerful, outgoing personality; demonstrated ability to remain composed in highly stressful situations
• Strong team leader with the ability to provide clear direction and support
• Motivated and observant; able to identify operational needs and act proactively without direction
• Strong problem-solving and decision-making abilities
• Self-aware; able to identify strengths and areas for growth and support ongoing development of self and others
• Able to adapt leadership approach to support team performance in a dynamic environment

 

Job Duties / Responsibilities

• Understand employee positions well enough to perform duties in their absence when required
• Monitor and maintain employee productivity levels and operational efficiency
• Lead by example and serve as a positive role model for all team members
• Ensure smooth day-to-day operations across cafeterias, restaurants, and special events, including banquets
• Supervise staff and ensure customer expectations are consistently exceeded
• Maintain cleanliness of food and beverage areas and ensure exemplary food hygiene practices are followed
• Assist with training, coaching, and ongoing development of staff
• Support inventory management, including oversight of receiving, unpacking, and storage of weekly orders, ensuring organized and clean storage areas
• Address customer complaints or issues promptly and professionally, resolving matters in an effective and timely manner
• Oversee food storage and dining areas to ensure compliance with all safety regulations and health codes
• Complete daily billing and financial responsibilities accurately and efficiently
• Perform additional duties as required

 

Additional

• Work in a safe and efficient manner at all times and proactively identify and report any safety concerns that could impact staff or guests
• Maintain strong awareness of personal and team safety when operating in storage, loading, and delivery environments

 

Supplementary

• Respect and adhere to the company’s policies and procedures as set in the Corporate Policies, Employee Handbook and other Training Manuals