Technical Program Manager - Customer Domain
About this role
What's in it for you?
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
- Lead the delivery of product and technology initiatives, coordinating cross-functional teams and ensuring programmes progress effectively.
- Coordinate risks, issues, dependencies, releases, and delivery reporting to provide clarity and support successful outcomes.
- Partner with Product Managers, Engineering Leads, business teams, and suppliers to align priorities, support roadmaps, and build trusted relationships.
- Champion a collaborative, continuous improvement culture by removing blockers, reducing friction, and contributing to the wider TPM community.
- Support budgeting activities, supplier engagement, and clear communication across technical and non-technical stakeholders.
Who you are
- Experience in project or programme management, with the ability to organise and prioritise work across multiple teams.
- Comfortable working with Agile delivery approaches and collaborating across technical and business environments.
- Able to communicate clearly with both technical and non-technical audiences and simplify complex topics.
- You bring strong interpersonal skills, a proactive mindset, and a structured approach to problem solving.
- Experience contributing to team effectiveness through collaboration, servant leadership, and continuous improvement.
Everyone's welcome
We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Company at a glance
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us.
For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do.
Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action.
We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future.
Join us at M&S to shape the future of retail.
Top Benefits
- 20% Colleague discount
- Competitive holiday entitlement
- Discretionary bonus schemes
- Defined contribution pension scheme
- Life assurance
- Tailored induction
- Training programmes
- M&S Choices portal
- Parental, adoption and neonatal policies
- 24/7 Virtual GP
- PAM Assist
- Charity volunteer day
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