Quality and Client Support Officer

MCTC Group of Companies is an international maritime services provider, offering integrated management, training, consultancy, and support solutions to the global shipping industry.

Onevia Trade and Facilities specialises in delivering consulting and operational support services across procurement, logistics, and facility management.

Why we need you: The Quality and Client Support Manager is responsible for overseeing supplier quality assurance and delivering client-focused consulting services to ensure compliance, operational excellence, and continuous improvement. The role focuses on auditing supplier facilities, identifying gaps, and providing practical corrective actions and guidance to enhance performance, safety, and compliance standards. Acting as a trusted advisor, the position bridges quality management, operational performance, and client satisfaction.

Here’s what you’ll be doing:

• Ensure compliance with ISO 22000, BRC, ADR and other applicable standards
• Plan and conduct supplier audits to assess compliance with applicable standards, regulations, and contractual requirements
• Identify non-conformities and develop corrective and preventive action plans, ensuring effective implementation and follow-up
• Provide consulting and advisory support to clients on improving quality systems, operational processes, and facility setup
• Support clients in implementing best practices in quality, food safety, and compliance standards (ISO 9001, ISO 22000, BRC, ADR)
• Deliver training sessions and guidance to client teams on quality, hygiene, and regulatory requirements
• Monitor progress of corrective actions and ensure timely closure of audit findings
• Manage and resolve client complaints, ensuring effective and timely solutions
• Ensure service delivery is aligned with SLAs, contractual obligations, and quality standards
• Support the setup, assessment, and optimisation of client facilities, ensuring compliance with operational and regulatory requirements
• Ensure alignment of operations with food safety, hygiene standards, and HACCP principles
• Establish, implement, and maintain the Integrated Management System (IMS) in line with ISO 9001:2015
• Maintain and control all quality, compliance, and audit documentation
• Coordinate internal and external audits and support certification processes
  
• Monitor supplier performance and compliance levels and identify risks
  
• Track and analyse KPIs related to quality, audit outcomes, and client satisfaction
• Undertake any additional responsibilities as may reasonably be assigned, in line with the scope of the role.

You need these qualifications:

• Fluent in English (written and verbal)
  
• Proficiency in MS Office Suite
  
• Proven experience in quality management, auditing, or operational consulting (supply chain, food, facilities, or similar industries)
• ISO 9001:2015 QMS Auditor / Lead Auditor (IRCA certified)
• ISO 22000 Internal Auditor certification
• Strong knowledge of BRC and ADR standards (mandatory)
• Solid understanding of food safety, hygiene, and HACCP principles
• Experience in supplier audits and compliance assessments
• Ability to identify non-conformities and implement corrective and preventive actions
• Strong communication and stakeholder management skills
• Ability to provide practical, solution-oriented recommendations to clients
• High attention to detail with a strong compliance mindset
• Willingness to travel
  
  

It would be nice if:

• You have exposure to international or maritime industry.
  
• Experience working with multinational or cross-cultural teams.

What we offer:

• Attractive salary with a 13th salary.
•  Annual performance-based bonus.
•  Provident Fund Plan.
• Financial Relief Program.
• Hybrid and flexible working arrangements after initial training.
• A modern workspace with fantastic conditions, including an in-house entertainment space.
• Continuous learning and development opportunities.
• Exciting company activities, including team outings, corporate events, inter-company hobby teams, and team-building activities.
• Wellness initiatives such as yoga classes, massage therapy sessions, discounted gym memberships,and in-house nutritionist.
• MCTC Benefit Card: including discounted prices at selected restaurants and rotisseries, discounted summer school, and many more benefits to be added.
• Enjoy a shorter workday on Fridays, leaving more time for relaxation.
• Fun, friendly, and talented colleagues from around the world.
• Generous leave policy: Start with 21 days of annual leave, increasing to 25 days after 4 years, plus 2 additional paid company holidays per year.